GUEST EXPERIENCE AGENT

About Four Seasons Hotel Ritz Lisbon.
Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve.
Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls.
Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you.
The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.
An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.
Varanda, the modern restaurant vaunts top-level cuisine under the guidance of Chef Pascal Meynard.
It is famous for the generous brunch and varied menu of gourmet delicacies.
Skillful curatorship – “curadoria” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.
The most recent project- an outdoor swimming pool and bar with under-water music.
The Hotel’s new pool area is a sophisticated oasis perfect for enjoying and relaxing dip with a refreshing drink.
The Pool Bar’s menu offers a good selection of food, petiscos, drinks and Lisbon-inspired cocktails.
Our opportunity.
We are looking for a Guest Experience Agent to join our luxe getaway for international travelers! Why to join our Team.
You will be part of a talented Family and Unique Culture; You will have the opportunity to be you, to show your skills and passion for flawless service; You will have a wide range of career growth opportunities within Four Seasons hotel chain; You will be rewarded with a competitive salary and advantages.
What will be your main responsibilities and duties.
Conducts all prearrival outreach for incoming guests via email, chat and phone calls.
Communicate with guests directly, travel agents or executive assistants of our guests.
Actively books dining and activities for guests prior to arrival and performs many other concierge related duties.
Acts as a VIP hotel contact to our VIPs in house in the absence of the Guest Experience Manager.
Reviews all guest reservations and profiles daily to identify VIPS.
Determines amenities for all VIP and special occasion guests and coordinates directly with the applicable departments.
Coordinates unique and one of a kind experiences to differentiate from competitors.
Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events.
Can comfortably support the Front Desk team as a Guest Service Agent during peak arrival and departure times.
Must display a high level of integrity and professionalism at all times in dealing with guests and employees.
Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
Assists other departments as required in resolving problems.
Performs other tasks or projects as assigned by hotel management and staff.
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests What you will bring to us.
Excellent communication and organization skills; Previous customer experience and ability to work effectively under pressure; Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed Attention to detail and problem solving skills; Ability to multitask and prioritize daily workload; History of working in a team environment and developing working relationships; The candidate must hold the required authorization to work in an European country; Reading, writing and oral proficiency both in Portuguese and English.
We are looking for people who share the Golden Rule.
people who by nature, believe in treating others as we would have them treat us.
Send us your application! Learn more about our property and what it is like to work at Four Seasons by visiting.
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om/FSLisbon Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.