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GERMAN SPEAKING CUSTOMER SUPPORT AGENT

Lisboa - Lisboa

Descrição da oferta de emprego

O que procura nos candidatos REQUIREMENTS Good communication skills, both verbal and oral Excellent native level written and spoken of Dutch or German language Proactive attitude and strong team-spirit Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard 12 months of direct customer service experience will be a plus (but is not mandatory), preferably in contact centers in a B2C and/or B2B environment Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts.
9.
to Monday to Friday Que funções irão desempenhar   RESPONSIBILITIES You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch Provide general and technical support to customers who use any of our client's paid products Escalate complex problems according to defined procedures Quais os benefícios oferecidos OUR OFFER Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities Competitive salary & relocation allowance*               *Relocation applicable only for international candidates joining us from abroad.
Outros aspectos a referir Know someone looking for their next career move?   At Finders, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral.
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Detalhes da oferta

Empresa
  • Finders
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 01/05/2024
Data de expiração
  • 30/07/2024
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