GERMAN SPEAKING CUSTOMER SERVICE AGENT FOR BANKING COMPANY - PORTO

Job Title.
German Speaking Customer Service Agent for Banking Company - Porto Job Description Our Customer Service Agent will act as point of contact for a banking company clients.
They will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
Our Agents should be genuinely excited to help customers, patient, empathetic, and passionately communicative.
They should understand the value of good communication skills.
They need to have a Problem-solving Mindset and they must be confident at troubleshooting and investigation.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Are you fluent in German and want to work for the leading BPO worldwide, awarded as the best place to work ? You will use your skills as Customer Service Agent and act as point of contact for our banking company clients.
You will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
Are you excited to explore the world of Customer Service? Apply for the position!  What's in it for you?  Competitive salary with benefits package, paid 14 times a year; Meal Allowance;   Private Health Insurance;  A bright, modern, and exciting place to work;  Several training and career development opportunities; Team events;  22 paid vacation days⁠.
Your job will be great.
Manage incoming phone calls; Identify and assess customers’ needs to achieve satisfaction; Build sustainable relationships and trust with customer through open and interactive communication; Provide accurate, valid and complete information by using the right tools; Follow clients’ communication procedures and guidelines; Take the extra mile to engage customers.
Required profile.
Fluent, verbal and written in German; Excellent communication skills; Strong phone contact handling skills and active listening; Customer orientation and ability to adapt/respond to different types of characters.
To become a part of our Team you need to be.
Able to work on site from Monday - Friday, to help address client, customer, and business needs;  You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record).
Job Type.
Full-time Location.
100% on site.
Porto (Porto Office Park) Relocation package may be offered.
Do you think you have what it takes? Apply now!   Who are we?  With colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people across the world.
We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together.
Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)  Disclaimer.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location.
PRT Porto - Avenida Sidonio Pais Nº 93 Language Requirements.
Alemán (obligatorio) Time Type.
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Nuestro objetivo es ser la mayor empresa del mundo en servicios de atención al cliente, en diversidad y en talento.
Lo lograremos gracias a nuestra cultura.
Concentrix CVG Corporation es una empresa que fomenta la igualdad de oportunidades.
Quienes somos.
Somos una compañía única.
Somos fans de nuestros empleados, les ayudamos a desarrollarse constantemente y a alcanzar sus objetivos profesionales.
¡Somos una multinacional líder que te ofrece posibilidades infinitas! Descripción de la empresa.
Destacamos en un mundo multitudinario.
Creemos que la experiencia lo es todo.
Para lograr unos resultados sobresalientes, estamos alterando el mercado al estar totalmente concentrados en hacer los negocios de nuestros clientes mejores.
Reunimos a las mentes más brillantes y creativas del sector, soluciones tecnológicas vanguardistas, experiencia probada en “design thinking” y centros que ofrecen experiencias excepcionales al cliente.
Nuestros clientes también notan la diferencia...
mayor lealtad de los clientes, mejora del rendimiento empresarial y diferenciación en los mercados.
Como organización diversa y global, tenemos ideas novedosas y poco convencionales y ofrecemos experiencias extraordinarias al cliente casi 750 de las mejores marcas del mundo.
Concentrix.
Una empresa apasionada impulsada por gente apasionada.