FRENCH-SPEAKING CUSTOMER SERVICE
Descrição da oferta de emprego
We are dedicated to continuous improvement and fostering a collaborative work environment where every team member plays a vital role in our success.
About the Role As a Customer Service Order Management Representative you will play a critical role in ensuring a seamless and positive customer experience.
You will be responsible for receiving and processing customer orders maintaining data integrity and resolving complex billing issues.
You will also collaborate with various departments to ensure order accuracy and efficiency.
What Youll Do Receive and distribute incoming customer orders Communicate order entry and fulfillment issues with internal teams Ensure order accuracy throughout the entire process from entry to delivery Resolve complex customer billing issues to enhance customer satisfaction Collaborate with Customer Care Pricing and Accounts Receivable to maintain accurate information Identify opportunities for process improvement and knowledge base updates Provide support to other Customer Service team members Follow up on internal holds related to customer credits Understand proper case handling procedures and business unit responsibilities What Were Looking For Proficiency in French and English (C1) Minimum 2 years of experience in a customer service role Proven track record of driving process improvement initiatives Experience working with ERP systems (Oracle Agile Salesforce preferred) Excellent problemsolving skills and mathematical reasoning Strong analytical skills with the ability to identify trends and root causes Ability to multitask adapt to change and thrive in a fastpaced environment Excellent written communication skills in English with an additional European language a plus Accuracy timeliness and a strong work ethic Ability to work independently and make informed decisions Basic Excel skills Professional and ethical demeanor Compensation & Benefits Competitive monthly base salary Holiday and Christmas bonus (equivalent to 2 additional months salary per year) Performancebased monthly variable bonus Comprehensive health insurance plan with 24/7 access to doctors second medical opinions prescription dental and vision coverage Paid sick leave (100% of pay for the first 3 days) 25 days of paid vacation plus 13 public holidays Contract Details Temporary employment contract Initial duration of 12 months Option to extend for an additional 12 months Work hours.
MondayFriday 8.
AM 5.
PM Join us and make a difference in the lives of healthcare providers and patients! Application deadline.
.
Please note that only shortlisted candidates will be contacted.
Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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