CUSTOMER SUPPORT SPECIALIST DUTCHFLEMISH
Descrição da oferta de emprego
Position.
Customer Support Specialist Location.
Lisbon Portugal Employment type.
Fulltime DUTIES AND RESPONSIBILITIES.
Assist customersof a video streaming platformusing multiple channels as assigneddepending on the need(incoming telephone calls emails and chat) Identify issues the clients are facing handle complaints provide solutions and alternatives guide customerswithin the time limits Use cheat sheetsguides andprotocolsprovided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be reassigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail REQUIREMENTS.
Native/near native ofDutch/Flemish language both oral and written.
Fluent in English (at least B2 level) At least one year of proven customer communication experience (Email & Phone) Ability to cover 3 day shifts rotation including weekends Accurate efficient and respectful communication manner Problemsolving and critical thinking skills A resourceful and stressresilient personality that can adapt and remain calm in all situations Social Media Savviness Strong working knowledge of external systems and PC based internet and software applications (e.
.
internet Microsoft Office) BENEFITS.
Lunch vouchers Transportation vouchers Life insurance health insurance Dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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