CUSTOMER SUCCESS SPECIALIST
Descrição da oferta de emprego
CANDIDATO O profissional a admitir será responsável por.
Desenvolver, implementar e gerir ferramentas e processos de forma a melhorar os processos de atendimento ao cliente junto do centro de atendimento; Trabalhar com equipas multifuncionais para desenvolver e implementar soluções que melhorem a prestação de serviços; Realizar análises e relatórios regulares de forma a acompanhar a eficácia das ferramentas implementadas, bem como identificar áreas de melhoria.
PERFIL Licenciatura na área de Engenharia; Experiência mínima de 4 anos de experiência em função semelhante; Experiência em serviço ao cliente ou melhoria contínua; Experiência no desenvolvimento e implementação de ferramentas e processos de melhoria do serviço de atendimento ao cliente; Domínio de ferramentas de serviço como chatbots, software de atendimento, APIs, Powerapps, ferramentas de Speechtotext, IA e Outsystems; Bons conhecimentos da língua inglesa.
Excelente oportunidade de integração em projeto consistente e de crescimento, com boas condições de trabalho e de remuneração, em empresa de referência no seu setor.
EGOR Recrutamento & Seleção PORTO Success Through People Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.
Ref..
/
Detalhes da oferta
- Grupo Egor
- 13/04/2024
- 12/07/2024
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......
Responsibilities include handling customer queries and providing technical support... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... join a multicultural team and advance your career as a......
Responsibilities: provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; ensure that client accounts are opened according to the client’s product and service guidelines; building a rapport with the customers whilst addressing any......
Delivery of high-caliber customer service on post-sales requests (delivery, warranties, refunds... achieve sales goals set up on a quarterly basis while providing an excellent customer experience... inbound sales support and selling of products to increase revenue while ensuring the highest level of......
