CUSTOMER SERVICE REPRESENTATIVE (PT/EN/ES/FR) PART-TIME
Descrição da oferta de emprego
Since , we’ve been helping our clients tackle the challenges associated with their growth by allowing them to keep quality high and maintain profit margins while focusing their management attention on what is truly important to their business.
We seek out people who are excited to work in a fluid and dynamic environment.
We promise our clients we will meet their needs, improve their operating performance and offer the highest level of communication and reporting, even as their needs evolve.
Our philosophy leads us to invest in the best people we can find, and working side by side we help them build the career paths they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES Must be flexible to handle different type of work such as, but not limited to.
Customer service (answer calls/emails/chats) Research Back Office support Make decisions according to the defined Policies & Procedures Document all information according to standard operating procedures Perform the tasks at the required speed and accuracy to meet the client’s KPI requirements Prioritize tasks to best fit client needs Contribute to process improvements on the tasks Diligently log all activities MINIMUM REQUIREMENT QUALIFICATIONS Key Skills.
Able to do a variety of different jobs (CS, back office, research) Can communicate effectively through different channels.
This includes the ability to write clearly and concisely, speak clearly and confidently, and actively listen to customers Experienced in handling multiple channels simultaneously; manage multiple tasks and prioritize effectively.
Can switch between different channels seamlessly while maintaining focus Customer focus and adaptability to different personality types Familiarity with various communication and customer relationship management (CRM) tools Understanding of internet-based research and data verification techniques and processes Can work collaboratively with other team members and departments.
This includes being able to communicate effectively with team members and participate in team meetings and training sessions Education and/or Experience.
Strong understanding of both the technical and business aspects of different verticals, as well as experience in managing projects across multiple verticals Experience in coordinating with different teams and stakeholders, as well as above average communication and leadership skills At least one (1) year of experience working in a BPO company At least college level Demonstrated competency in the following areas is also required.
Attention to details Analytical Skills Commitment to delivering the highest quality and efficiency Proven ability to work within deadlines and under pressure with a positive attitude Takes initiative in a work setting, with a positive outcome Ability to multitask, set priorities and manage time effectively Language Skills.
Proficiency in 3 out of the 4 following languages.
Portuguese, Spanish, English and French Excellent communication skills (written and verbal)
Detalhes da oferta
- Enshored Portugal Unipessoal Lda.
- Indeterminado
- 04/04/2024
- 03/07/2024
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