CUSTOMER SERVICE - ORDER MANAGEMENT
Descrição da oferta de emprego
Customer Service profile (Order Management) Responsibilities.
Receive and distribute incoming customer orders Communicate order entry and fulfilment issues with Sales and Customer Experience members as required Ensure record accuracy by maintaining data integrity during the order entry process Handles order management from entry to delivery and resolves complex customer billing issues ensuring effective resolution and an improved customer experience.
Collaborates and coordinates crossfunctionally with Customer Care Pricing Team and Accounts Receivable to ensure correct information Identifies continuous improvement opportunities and provides feedback for process improvement and knowledge database updates Provides support to other Care team members as needed.
Follows up on internal holds pertaining to credits processed on behalf of customers.
Intimately understand proper case handling process and can identify different business unit responsibilities.
Experience/Education.
Minimum 2 years of experience in either customer service/Finance/Data Entry/Data Checking/Payroll Data Proven track record driving process improvement initiatives Requirements.
Dutch English (Fluent in both languages) Experience working with ERP systems.
Oracle Agile and Salesforce preferred (ideally) Excellent mandatory written communication in English one other European language Excellent problemsolving skills and mathematical reasoning Accurate and timely execution Ability to multitask embrace change and innovate in a fastpaced environment Ability to analyze data to identify trends and root cause issues Ability to adapt in a dynamic work environment and make independent decisions Basic Excel Skills Represents the company professionally ethically and morally at all times Location Lisbon Portugal
Detalhes da oferta
- Recruit4Work SL
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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