CUSTOMER SERVICE DISPATCHER - FRENCH & DUTCH SPEAKER (M/F/D)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already more than connected people, from over 57 different nationalities spread across 14 countries.
Want to know more about GBS? Check out here ! Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments.
We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more! Are you ready to be part of the change and help us make real what matters? Your mission will be… Receive and process customer requests(emails and Calls) for service or delivery, ensuring accurate recording of relevant details, such as addresses, contact information, and special instructions.
Assign and dispatch resources.
Communicate instructions to dispatched resources.
Maintain accurate records and provide updates to stakeholders.
Troubleshoot and resolve issues as they arise.
Generate reports and improve dispatching processes.
Monitor and adhere to relevant regulations, policies, and procedures, such as safety guidelines, traffic regulations, and service level agreements.
Continuously evaluate and identify opportunities to improve dispatch processes and workflows, proposing innovative solutions or system enhancements.
Provide exceptional customer service by promptly addressing inquiries, concerns, or complaints related to dispatch operations.
We are looking for someone with… High school diploma or equivalent; additional education or training in logistics, transportation, or Relevant work experience in Opportunity to Cash is a plus.
· Fluency in French & Dutch (speaking and writing).
Proven experience in a dispatching or similar role.
Excellent verbal and written communication skills, with the ability to effectively communicate with diverse audiences.
Strong organizational and multitasking abilities, with the capacity to handle a high volume of requests and prioritize tasks efficiently.
Ability to remain calm and make quick decisions in high-pressure situations or emergency scenarios.
Strong problem-solving and decision-making skills, with the ability to think on your feet and adapt to changing circumstances.
What you can expect from us… A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.
A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners.
A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer.
Top Companies to work in Portugal (by LinkedIn) World's Best Employer st place in the Engineering and Production category (by Forbes) Most attractive company to work in th place (ranking of Universum) Company with the best reputation in the Technological/Industrial sector in Portugal (according to the Merco Empresas study) Please attach your CV in English.
#Siemens #PeopleAtSiemens #GBSpartnerofchoice Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer.
We strongly encourage applications from a diverse talent pool!