CUSTOMER OPERATION SPECIALIST (M/F)
Descrição da oferta de emprego
The Specialist also plays a key role in stock management, working with the local FP&A team and planners to ensure that the correct levels of stock are maintained for products under his/her responsibility.
This position will also play an important role in the creation and maintenance of customer and products master data as well as performing credit analysis.
This position offers an excellent opportunity to develop skills in customer service and stock management, providing a solid financial background in customer service and credit analysis.
Core Job Responsibilities.
• Responsible for all customer service activities, including supporting the BPO with order processing, invoicing, issuing credit notes, and handling returns.
Perform customer credit analysis related with customer blocked order or payment terms.
• Supporting and monitoring 3PL distribution operations, specifically issuing delivery notes.
• Requesting new customer accounts and maintaining existing ones.
Also supporting new product extensions or maintenance.
• Managing stock.
Work with the third-party logistics provider (3PL) to ensure there are no discrepancies in stock.
Conduct annual physical counts, adjustments and assist with activities related to product destruction.
• Support the implementation of good distribution and storage practices in partnership with Quality Assurance (QA) and the 3PL.
• Collaborate with Financial Planning and Analysis (FP&A) and planners to monitor and control stock levels, shipments, safety stock, and shelf life.
• Support bank guarantee transactions.
• Assist in required closing activities, including reconciling stocks, inventory, inventory reserves and conducting pricing impact analysis.
Prepare external reports for official entities as well as ad-hoc reports.
• Implementation of internal controls and mitigation actions for any risks identified in relation to customer service activities.
Requirements • Bachelor's/Master’s degree in finance, Accounting, or a related field.
• Fluent in English, both written and verbal • Precedent experience with customer service activities, preferably in the pharmaceutical or healthcare industry.
• Proficiency in financial analysis, with the ability to interpret financial reports and perform credit analysis.
• Good communication skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Experience with accounting software (SAP) and General Ledger.
• Good knowledge of MS Excel and other MS tools.
• Attention to detail and good analytical skills.
Send us your CV.
Detalhes da oferta
- Experis
- Indeterminado
- 11/04/2024
- 10/07/2024
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