CONSUMER FRAUD AND CHARGEBACK SPECIALIST

You know the moment.
It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.
At Bose, we believe sound is the most powerful force on earth.
We’ve dedicated ourselves to improving it for nearly 60 years.
And we’re passionate down to our bones about making whatever you’re listening to a little more magical.
At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion.
Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.
Job Description At Bose, we’re compelled to push things forward.
We need to make things better.
It’s in our blood.
We’re expert engineers, researchers, and designers.
We believe a healthy obsession is something to celebrate because it leads to greatness — not just in what we do, but in art, music, sports, science, everything.
We are seeking for proactive, engaging and responsible candidates with a strong background in consumer chargebacks.
The successful candidate will play a pivotal role in helping to manage all credit card chargeback transactions.
Responsibilities.
As a Chargeback Specialist, you will be primarily responsible for the communication, research, resolution, and posting of high volumes of credit card chargeback transactions.
You will be working in a multi-client/system environment, utilizing established processes and driving process improvements.
Your responsibilities include.
Analyzing, researching, and processing incoming chargebacks through the billing platform.
Providing evidence/documentation to support investigations into fraud and dispute claims.
Ensuring adherence to deadlines and escalating issues to supervisors.
Managing chargebacks for the company by determining their validity, identifying the root cause, and implementing a plan to prevent future occurrences.
Collaborating with different areas of the company (sales, operations) to handle chargebacks effectively.
Identifying recurring violations and working with necessary parties to reduce or eliminate them.
Identifying fraud trends and assisting order management with review of potential fraudulent orders Preparing reports on metrics and status of chargebacks with comments.
Assisting with other projects related to chargebacks and fraud as needed.
Qualifications 2+ years' experience with chargebacks and consumer fraud via ecommerce.
Strong analytical skills and ability to work accurately with billing transactions.
Proficiency in Windows, office.
Proficiency in Power Bi (preferred but not required).
Ability to work independently.
Are you interested in this position? We’d love to know you better! Submit your application, by uploading your CV in English via the “Apply” button above.
For further information about the position please contact us via .
Note Thanks in advance for your application.
After the online phase, the most successful candidates will be invited for an interview.
In case you’re not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process.
Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice.
We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
If you believe you need a reasonable accommodation, please send a note to Candidate Privacy Notice Candidate Terms & Conditions Cookie Notice We’re a company built on disruptive innovation—having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible.
We never settle; we have a passion for discovering better ways to help people enjoy the things they love.
We need people like you, people with better solutions.
If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it.
Here, every employee has the opportunity to build their own success and contribute to ours.
It’s an atmosphere of trust, collaboration, high expectations, and great reward.