CONSUMER ENGAGEMENT SERVICES VETERINARY ASSISTANT | FRENCH SPEAKER
Descrição da oferta de emprego
Position Snapshot Location.
Linda-a-Velha, Portugal | Remote Company.
Nestlé Business Service French Speaker Full-time from Monday to Saturday Rotative 8-hour shifts (8am-9pm) Remote Position Summary A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services.
Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of...
* Respond to customer queries phone and written channels in a timely and accurate way * Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals * Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' pets * Follow up with customers to ensure their issues are resolved * Treat serious and sensitive consumer contacts following the specific guidelines * Inform customers about new product, functionalities and campaigns, if any * Gather consumers' feedback and complete a FAQ database and a knowledge-based documents * Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making * Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner * Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful * Advanced Written and Spoken Knowledge on English * Advanced Written and Spoken Knowledge on French - C1/C2 * Bachelor's degree on Veterinary Medicine, Biology, Food science, or similar * 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations * Pets' nutrition and behavior knowledge (steps for pet) * You have a first experience in customer relations * Excellent communication and problem-solving skills * Capable of Multi-tasking and being autonomous while working remotely * Attention to details, flexible and willing to learn new ways of work and technologies What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.
Joining NBS Lisbon will bring you.
* Development of expertise in Nestlé's Shared Services Business * Immersion in a culturally diverse team * Local and International Exposure * Flexible working environment * Engagement and wellbeing activities * Competitive salary and annual bonus according to your performance * Meal Card * Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you * Make part of the Nestlé Club and get discount in several partners * Company laptop and other equipment according to professional needs * Medical Support available at the Office * E-learning courses and training program to get you where you aim to be * Career progression and possibilities for International Career Position Snapshot Location.
Linda-a-Velha, Portugal | Remote Company.
Nestlé Business Service French Speaker Full-time from Monday to Saturday Rotative 8-hour shifts (8am-9pm) Remote Position Summary A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services.
Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of...
* Respond to customer queries phone and written channels in a timely and accurate way * Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals * Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' pets * Follow up with customers to ensure their issues are resolved * Treat serious and sensitive consumer contacts following the specific guidelines * Inform customers about new product, functionalities and campaigns, if any * Gather consumers' feedback and complete a FAQ database and a knowledge-based documents * Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making * Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner * Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful * Advanced Written and Spoken Knowledge on English * Advanced Written and Spoken Knowledge on French - C1/C2 * Bachelor's degree on Veterinary Medicine, Biology, Food science, or similar * 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations * Pets' nutrition and behavior knowledge (steps for pet) * You have a first experience in customer relations * Excellent communication and problem-solving skills * Capable of Multi-tasking and being autonomous while working remotely * Attention to details, flexible and willing to learn new ways of work and technologies What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.
Joining NBS Lisbon will bring you.
* Development of expertise in Nestlé's Shared Services Business * Immersion in a culturally diverse team * Local and International Exposure * Flexible working environment * Engagement and wellbeing activities * Competitive salary and annual bonus according to your performance * Meal Card * Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you * Make part of the Nestlé Club and get discount in several partners * Company laptop and other equipment according to professional needs * Medical Support available at the Office * E-learning courses and training program to get you where you aim to be * Career progression and possibilities for International Career Linda a Velha, PT,
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 02/05/2024
- 31/07/2024
Did you know? fujitsu is the world's fifth-largest it services provider and no... possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services......
Did you know? fujitsu is the world's fifth-largest it services provider and no... possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services......
It’s not necessary more than this to do a great job! so… what are you waiting for? apply! you won’t regret it... hey, you? yes, you! do you speak several languages? are you fluent in french? do you have good knowledge of english? you can be the person that we are looking for! as a result of the incredible......
Já encontraste o teu lugar no mundo? na buyme marketing, pensamos mais além e criamos mais do que marketing: criamos atitude! pensas igual? então fomos feitos um para o outro... se o teu perfil e objetivos profissionais se enquadram nesta oportunidade, não percas mais tempo e envia já a tua candidatura......
Our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home in south portugal you like interacting with people we offer: full time employment working shedule: monday to sunday – 8 am to 9 pm, 2 rotational......
A kiune é especialista em ambientes de cozinha, atuando no mercado há mais de 40 anos, desenvolve projetos à medida de cada cliente, desenhando, produzindo e instalando os ambientes de cozinha junto de clientes particulares, pequenas e grandes empresas... desafioo(a) gestor(a) de apoio ao cliente é o(a)......
En rejoignant génération, société du groupe adelaïde, intégrez un groupe européen, familial et indépendant ! vos avantages chez génération : un cdi avec de nombreux avantages : prime de performance, prime de transport, assurance santé famille, carte restaurant, partenariats avantageux avec notre......
Notre processus de recrutement : chez génération, nous voulons un process de recrutement simple et transparent... dynamique, réactif, organisé et doté d’un excellent relationnel pour travailler en équipe, vous savez gérer les priorités et prendre des initiatives lorsqu’il faut résoudre des problèmes......
Qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès de l’agence sélectionnée... logiciel spécifique de gestion intérim (pixid)......
Qualités relationnelles... · traiter les demandes diverses des agences... environnement multiculturel... réceptionner les demandes de besoins en personnel intérimaire... prime de cooptation... · emettre le bon de commande auprès de l’agence sélectionnée... logiciel spécifique de gestion intérim (pixid)......