COMPREHENSIVE LIVECHAT SYSTEM DEVELOPMENT
Descrição da oferta de emprego
It's unfortunate that I skipped the platform selection and I will need your guidance in choosing the best platform to deploy this system - be it on a website, mobile application or both.
Live Chat System.
Real-time Messaging.
Enable seamless communication between customers and service agents in real time.
Chat Interface Customization.
Allow customization of the chat interface to match the branding of various businesses.
File Sharing.
Support sending and receiving files (e.
., documents, images) during chats.
Customer Support Tools.
Canned Responses.
Provide pre-written responses to frequently asked questions to speed up support.
Ticketing System.
Convert chat conversations into tickets for further follow-up or escalated issues.
Chat Routing and Queue Management.
Efficiently manage incoming chats and distribute them among available agents.
+ automated messages Analytics and Reporting.
Chat History and Logs.
Maintain records of all chat interactions for future reference and compliance.
Performance Metrics.
Track key performance indicators such as response time, resolution time, customer satisfaction, etc.
Visitor Tracking and Analytics.
Provide insights into visitor behavior and interactions on the website.
Mobile Support.
Mobile Optimization.
Ensure that the chat system is fully functional on mobile devices.
Dedicated Mobile Apps.
Develop apps for iOS and Android to allow agents to respond to queries on the go.
PHP HTML MySQL React.
s Arquitetura de software ID do Projeto.
# Sobre o projeto 152 propostas Aberto para ofertas Projeto remoto Ativo em 15 minutos atrás
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 12/04/2024
- 11/07/2024
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