ASSISTANT DIRECTOR OF GROUP SALES

Job Description For Assistant Director of Group Sales(HOZ) in Orlando,United States.
Job Number Job Category Sales & MarketingLocation Orlando World Center Marriott, World Center Drive, Orlando, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJOB SUMMARYFunctions as the assistant sales leader of the propertys group sales effort for specific group business and manages a team of on property group sales associates.
Shares responsibility for achieving group revenue goals and guest and associate satisfaction.
Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process.
Manages the day-to-day leadership oversight of a team of on-property group Senior Sales Executives and administrative associates with a focus on building long-term, value-based customer relationships that enable achievement of the propertys sales objectives.
Maintains accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.
., catering and group rooms) for all events.
Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales.
Contracts and closes group business.
Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
ANDIDATE PROFILEEducation and ExperienceRequired:• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR• 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
referred:• 4-year college degree.• Demonstrated skills in supervising a team.• Group sales experience.
ORE WORK ACTIVITIESManaging Sales Activities• Manages, directs and assists the on-property Senior Sales Executive to achieve revenue goals for all opportunities.• Participates on the sales leadership team with Director of Sales and Marketing (DOSM), Director of Group Sales (DOGS) and Revenue teams.• Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.• Understands the overall market (e.
., competitors strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.• Closes the best opportunities for the property based on market conditions and property needs.• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.• Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.• May act as the primary point of contact in resolving customer issues, contract issues and Group Lodging Organization (GLO) wide opportunities for bookings that are kept on property.• Acts as lead sales leader onsite inspections (e.
., warm welcome, chef tables, fond farewell).• Assists Director of Sales and Marketing (DOSM) and Director of Group Sales (DOGS) on executing corporate/ regional/ brand requests for information and data as well as owner meetings.• Assists Director of Sales and Marketing (DOSM) and Director of Group Sales (DOGS) with execution of brand initiatives (e.
., Closing Day, stretch goals, Critical Control Points (CCPs), etc.).• Participates in and aids in the completion of each hotels business plan calls, group segment calls, and period end review calls.• Provides specific sales representation at Line Up, Staff meeting, General Sessions, Projections meeting, and Strategy meetings.• Develops and manages group sales revenue and operation budgets and provides forecasting reports.• Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.• Assists with selling, implementation and follow-through of group sales promotions.• Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.• Executes and supports the operational aspects of business booked (e.
., generating proposal, writing contract, customer correspondence).• Participates in and practices daily service basics of the brand.• Verifies that the property implements a seamless turnover from sales to operations and back to sales, while consistently delivering high level of service.• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.• Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process.• Perform other duties, as assigned, to meet business needs.
uilding Successful Relationships• Works collaboratively with off-property sales channels (e.
., Group Sales within the Sales Office, Area Sales, Account Sales, Global Sales Team) to establish the property needs are being achieved and the sales efforts are complementary, not duplicative.• Interacts with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to establish guest satisfaction.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event.• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.• Gains understanding of the hotels primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.• Coordinates and deploys group sales resources on-property to establish pull-through and sustainment of sales strategies and selling solutions.• Develops a close working relationship with operations to execute strategies at the hotel level.
eadership• Functions as the leader of the propertys group sales effort for specific group business.• Manages and directs the on-property dedicated group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.• Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel.• Assists with managing the on property administrative support team.• Provides leadership, mentoring and support for direct reports.• Sets goals and completes performance management responsibilities for all direct reports.• Shares responsibility for achieving group revenue goals, guest and associate satisfaction.• Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.
., catering and group rooms) for all events.
he salary range for this position is $ to $ annually.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if youre happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.
illard Marriott.
Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
Thats The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.