APPLICATION SUPPORT ENGINEER

Company Description Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments.
A subsidiary of Groupe BPCE, Natixis counts nearly employees across 38 countries.
Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation.
Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.
Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure.
Its unique culture gives true meaning to a “beyond banking” personality.
to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.
Job Description We are looking for an Application Support Engineer to work within our BPCE IT security application support team.
As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.
Main Tasks & Responsibilities.
• Effectively manage and solve production incidents (Windows Servers; Linux Servers)  • Follow-up and coordinate changes and technical operations (implement new releases, application life cycle, etc.);  • Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;  • Keep documentation up to date.
document the components and operations of the applications (architecture, procedures, supervision need);  • Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;  • Control load capacity for the applications;  • Contribute consistently to the continuous automation and improvement of existing procedures;  • Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.
Qualifications Main Technical Requirements.
Minimum 4 years of experience in similar roles;  Good knowledge on both Linux and Windows environments;  Good knowledge of scripting languages (Shell, Python and/or PowerShell);  Experience with JBoss, TomCat, Apache or IIS;  Basic knowledge of databases (Oracle, Sybase, SQL Server and/or MySQL);  Experience with monitoring tools (ideally Zabbix or Grafana);  Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos;  Good networking knowledge (IHS, Load Balancer);  Experience with Azure, AWS, Google Cloud and Power Platform;  Experience on Control-M or another industrial scheduler is a plus.
Other Requirements.
Good level of English - minimum B2 (mandatory);  DevOps mindset;  Ability to keep up with a demanding and fast-paced environment;  Willingness to learn and evolve;  Good communication skills;  Ability to work in a team.
Additional Information At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard.
Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.
In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias.
A blind CV excludes any personal details which refer to the  applicant’s gender, age or ethnicity.
When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address.
Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.
#MuchMoreThanJustAJob Early morning.
Campo 24 de Agosto.
In 4 minutes, you are clocking in at the office.
Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods.
This Purple Day is going to be a busy one.
daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break.
Today, your Team is onboarding newcomers, but also welcoming French colleagues.
the perfect excuse to walk downtown and bond over a francesinha.
When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).
Back inside.
Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village.
The afternoon went flying (tasks, meetings, some jokes with your teammates).
End it on a high note.
celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning.
Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session.
If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
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