ANALYST - QUALITY ASSURANCE AND SALES OPERATIONS

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary Analyst - Quality Assurance and Sales Operations Overview of Data & Services Data & Services is Mastercard's professional services arm, focused on driving value beyond payment transactions.
We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers.
Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more.
Discover more at www.
astercardservices.
om/en.
Insights and Enablement team strives to drives smarter decisions and operational excellence for Data & Services, by leveraging data and technology.
About the Role You are expected to.
- Develop a strong understanding of our business environment and engage business teams to understand their pain-points related to internal processes - Use innovative techniques for problem solving and work with relevant stakeholders to develop solutions - Drive implementation with desired outcomes and behavioral change - Support or independently lead initiatives such as.
o Design and deploy next generation productivity tools to drive process automation and efficiency across customer lifecycle (e.
.
CRM, Contract automation, etc.) o Develop on-demand and actionable data intelligence suite to support strategic decisioning across sales performance management, customer engagement etc.
o Mine better quality data insights for a variety of use-cases e.
.
revenue forecasting, product profitability analysis, engagement value quantification etc.
All about you - Experience as a team member in driving digital transformation and/or data intensive initiatives, preferably in consulting / B2B services organizations - 4-7 years of experience, with an undergraduate or master's degree - Strong project management, stakeholder management and communication skills - Exposure to any of these domains is preferred though not essential – B2B Sales processes, Sales productivity tools (e.
.
Salesforce); Data visualization and reporting platforms (e.
.
Tableau) etc.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must.
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.