Support técnico bilingual...etc.
Ric*** ***** (XX anos)
IT Service Desk Agent - English and French Project em Fujitsu - Braga, Portugal
Université Paul Valéry - Montpellier III , France.
Braga,
Braga
Este candidato está disposto a se mudar
|
Experiência
IT Service Desk Agent - English and French Project
Fujitsu - Braga, Portugal
abr 2021
-
Atualmente
Support customers with IT-related problems, functioning as the first point of contact between users and the company. Solving problems, troubleshooting issues, address complaints, and escalate complex matters to the appropriate departments.
International Customer Service Representative
Teleperformance - Porto, Portugal
nov 2020
-
mar 2021
Online Back Office Act as a team player, interacting with fellow CSR's and contributing to team cohesion Identify customers who are comparison-shopping and inquiring about contract terms Find the right solution for the customer Respond to servicing inquiries
Logistics PTroubleshooter
CEVA Logistics - Utrecht, The Netherlands
mai 2020
-
jul 2020
Troubleshooting, Processing & QA
Order Entry Processor
CEVA Logistics - Utrecht, The Netherlands
mar 2020
-
mai 2020
Order Processing and Team Leader Assistant
Pack Size, Order Picker & Replenishment.
CEVA Logistics - Utrecht, The Netherlands
set 2019
-
mar 2020
Packing, Order picking, Expedition & Replenishment.
Head Project Manager & Staff Supervisor
Dans L' Atelier Youth Hostel
jan 2019
-
jul 2019
General Management & Staff Supervision Mission accomplished. To be more precise, our final target was over-reached, and it took us only seven months to do so. The main goal was, to uprise the overall or general rating from Booking.com, which has been done successfully, we've jumped from 7.6 to 8.0, as much as we've also increased the number of our reservations by 80 %. Even though it was a difficult task, was worth it. The NAME ABOVE ALL names, POWER ABOVE ALL powers, The LIVING G O D, Jesus CHRIST my LORD and Savior is the only and main reason of my success.
Formação
Associate' s degree Foreign Languages and Literatures, General
Université Paul Valéry - Montpellier III , France.
set 2016
-
jun 2017
Diploma Études Françaises Niveau A1-A2 / B1-B2 (French Studies)
Associate's Degree Level C2 / CTEFL Certificate to Teach English as Foreign Language
International House - Lisbon, Portugal
nov 1994
-
jun 1998
Certificate to Teach English as a second Foreign Language/ESL Instructor
Idiomas
Português - Nativo
Inglês - Fluente/Bilingual C2
Castelhano/Espanhol - Fluente C1
Françês - Profissional B2
Holandês - Básico A1
Grego - Primário
Hebreu - Noções
