Senior service architect

Service level management
Capacity management
Maintaining strong relationships with customers,collecting informal feedback about Logic deliverables
Tracking SLA’s and others KPI’s daily/weekly/monthly.
Setup new support accounts to fulfil contracts
Service Levels
Define/Maintain knowledge processes
Acted as a consultant in multiple implementation projects
Create and maintain support operations processes.
Define/Automate reporting processes.
Enabling new services additions to portfolio

Functional/Technical support consultant for Oracle planning tools (RDF, AIP, RPAS)
Functional/Technical support consultant for RMS and Integration
Problem/Incident Management
Batch Consultancy
Bug fixing/Patch analysis
RPM Development and consultancy
AIP Development and consultancy
RIB Development and consultancy

Functional/Technical support consultant for RMS and Integration
Problem/Incident Management
Batch Consultancy
Bug fixing/Patch analysis
RPM Development and consultancy
Seebeyond Suites, ICAN, eGate, JCAPS, eInsight

Engenharia de Sistemas e Informática.

Forte componente técnico/cientifica nas áreas de informática/eletrónica e matemática.
Com especial foco de aplicabilidade na industria de transformação e serviços.