It

 Oversee robot supported operations processes – RPA (Robotic Process Automation);
 Identify, propose and develop potential solutions for incidents with Automation Anywhere using Jira as defect management in order to maintain and improve RPA across different divisions;
 Communicate with various stakeholder levels across functional areas (Operations and IT);
 Support the Business in running their service, ensuring that the Robots are delivered according to the agreed service catalogue with the best possible quality and cost;
 Support and coordinate regression tests with business when new software releases are delivered.
 Review development test cases and documentation before the Robot GoLive and participate in testing walk through.
 Convert client requirements into service offerings/strategies, placing heavy emphasis on architectural and business process design that takes into account internal constraints, market trends as well as business priorities;
 Instigate change initiatives that drive the business forward, aligned with global strategy, own business case development for new initiatives;
 Coordinate and contribute to identify proactive solutions that help to create added value, apply knowledge of the business strategy and value proposition;
 Coordination of and contribution to roadmaps for the service, factoring in demand for existing and new businesses, regulatory and market forces, risk considerations and client needs, as well as service quality and cost ambitions;
 Contribute to the operating and strategic plan based on total cost of ownership (TCO) for the service and manage performance against the committed prices;
 Coordination of and contribution to the control environment (KPC+PC) for the service and complete end-to-end risk assessment (SDRA) to ensure controls are designed and operating effectively;
 Coordination and delegation of Incidents and Task forces within the Business Expert Center team members.

 Definition of all processes, workflow and setup of the new International Support team at GfK Switzerland in order to support all the clients worldwide delivering high quality services.
PROFILE
Ovar, Portugal
 Jira software implementation, integration and management at GfK Switzerland for defect management.
 2nd level support, advanced technical troubleshooting (using Linux & Sql), establish the root cause of the problems and form a solution or provide information to appropriate development team(s);
 Interact with other teams (Development, IT, Business, etc.) at different countries to gather and validate information / circuits and other inputs, to ensure proper implementation of the project;
 Data analysis, by interpreting data, analyse results and provide ongoing reports in complex data sets (using Excel pivot tables and Tibco-Spotfire);
 Responsible for the technical set-up, maintenance and support of electronic measurement systems for the Broadcast market (based on audio-matching and watermarking) in Brazil, Portugal, Morocco and Switzerland;
 Review the project schedule and quality of the work with senior management and all other staff that will be affected by the project activities, revise the schedule as required to ensure that it meets the organisation standards;
 Manage and monitor the progress of the project, make adjustments as necessary to ensure the successful completion and ensure that the system delivers data on time with the focus on the quality of the data;
 Coaching and training of GfK Engineers that operate the Audio measurement equipment;
 Produce and maintain technical documentation in collaboration with development team.
 Analyse client needs, translate those requirements into new improvements to development team making the bridge between the customer and development team;
 Application tests (quality control), measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations;

 Analysis, design and programming of automation processes using (Oracle) PL-SQL (functions, procedures, job's, etc.) and VBA in order to minimize the impact and configurations time on the client;
 2nd level support, advanced technical troubleshooting and analysis of the problems reported, investigate issues and confirm the validity of them and seeking for known solutions related to these issues;
 Interact with other teams (development, interfaces, migration, etc.) to gather and validate information / circuits and other inputs, to ensure proper implementation of the project;
 Analysis and configuration of software tailored to customer needs, using it for PLSQL (Oracle);
 Automation of client configurations processes using VBA.
 Customization of all the Alert Software, defining next to the costumer the data and behaviour of the application in order to correspond to costumer’s requirements and debugging/troubleshooting code related issues/defects;
 Interact with customer and other teams to gather and validate information / circuits and other inputs, to ensure proper implementation of the project;
 Responsible for the Implementation/configurations in Switzerland, México and Chile markets of Alert Software (EMR (Electronic Medical Record) / HIE (Health Information Exchange) / PHR(Personal Health Record) / BI (Business Intelligence) / Clinical Knowledge software);
 Configuration, monitoring and mapping all the Clinical data(Lab’s, Exams, etc.) , define workflows and all the possible behaviours in Alert Software through the database;
 Analyse client needs and when is not possible to configure them, translate those requirements into new improvements to development Team making the bridge between the customer and development team in case of software improvements;
 Use of BMC and Jira as tools for monitoring and reporting of problems / customer requirements;
 Produce documentation of tools and script’s developed for the Alert configurations.

 Develop suite of Alert life science products programing in Flash(Action Script 2.0) using Eclipse and PLSQL (Oracle);
 Support, maintain and document software functionalities;
 Full lifecycle application development;
 Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis and software reliability analysis;
 Use of Jira as tool for developing software functionalities;
 Produce documentation of new developments / functionalities.

 Responsible for the proper PHC software (ERP) implementation at the costumers, configuring the application according to customer needs through the Framework PHC and programming in FoxPro and T / SQL.
 Installation and preparation of customer environments with Microsoft Windows Server and SQL
Server 2008;
 Database Administration SQL Server, ensure availability, integrity, consistency and security of information;
 Analysis of existing technological environments and design specifications of the solution;
 Completing the requirements gathering and design process in accordance with specifications in advance;
 Creation of functional and technical specifications with relevant technical presentation to the client;
 Monitoring the local implementation of various projects;
 Training end users and documentation of specific training;
 Project management and implementation of PHC in various business segments and clients.