Direcção

With the following responsibilities: responsibility for the general management of all the operations and business units implemented in Portugal Nord. That means total responsibility for all the aspects of the business in Portugal.
This function contemplates the responsibility concerning: efficiency, Relationship with the Clients, Commercial responsibility, Responsibility for the creation, control and implementation of business plans, Responsibility for the creation, control and implementation of all the business development, ensure that all the company standard process and related integrity are correctly implemented in Portugal. The number of people under my responsibility reaches the 980 collaborators.

With the following responsibilities: responsibility for the general management of all the operations and business units implemented in Portugal Nord. That means total responsibility for all the aspects of the business in Portugal.
This function contemplates the responsibility concerning: efficiency, Relationship with the Clients, Commercial responsibility, Responsibility for the creation, control and implementation of business plans, Responsibility for the creation, control and implementation of all the business development, ensure that all the company standard process and related integrity are correctly implemented in Portugal. T

With the following responsibilities: full responsibility for all the operations, Staff Business, Development, P&L, Overall management concerning the commercialization of Telnet portfolio and international development .
Responsible for all the Contact Center operations; Help Desk and Service Desk, Management of Claims, Management of Opportunities, Process Definition, Procedures Definition, Relationship with the public institutions and private institutions.
Conceptualization, definition of process and procedures, recruitment and implementation for all the new service of Telnet and Nertibertel in Portugal, Africa, South America and others.

Responsibility for the correct management of the Egor/Autsource platform where was the management of PT (Portugal Telecom) operations. Responsible for the correct integration and outsource operation for Egor/Autsource in PT facilities. Commercial ad operational responsibilities in two more outsource operations for Egor; CGD (Bank - Caixa Geral de Depósitos) and
IGFSS (Public Institute - Instituto de Gestão Financeira da Segurança Social)

With the following responsibilities: responsibility for the general management of all the operations and business units implemented in Portugal. That means total responsibility for all the aspects of the business in Portugal.
This function contemplates the responsibility concerning: efficiency, Relationship with te Clients, Commercial responsibility, Responsibility for the creation, control and implementation of business plans, Responsibility for the creation, control and implementation of all the business development, ensure that all the company standard process and related integrity are correctly implemented in Portugal. The number of people under my responsibility reaches the 650 collaborators. At the same time I was active part of the Iberia Management Team that has a share management of 4800 collaborators.
As reference in terms of results: nominate Tele2 project were transcom collaborated with the sales cycle, and management of 350 mil clients in 2 years. In this project, I emphasize my participation in the creation of all the processes, procedures and development of Tele2 in Portugal mainly in the conception of the dial up and ADSL product of Tele2.

Degree in History.
University frequency: Course of International Relations.
Degree in Management.