Customer service italian speaker

-General reservation representative: handled customer request over the phone regarding sales of tickets, reservation, rebooking, cancellation and special services both in  Italian and English.
Liaised with other department like ticketing, airports, KAMs in order to follow up particular cases and made sure about the resolution

-Travel agency technical support specialist: Helped Travel Agency and Tour Operators with technical issues about fare constructions, Lufthansa Policies, Round the world tickets. Granted special waivers or special authorizations for issue related to change names, travel agent mistakes.

-Technical support line: Offered guidance to customer on Lufthansa websites and App with bookings, online check-in, online payments and to create a user profile. 
Reported system issues and bugs. troubleshooting and escalating cases to the relevant department. 

-Miles and More Specialist: Extended knowledge of the Lufthansa fidelity program. Showed and informed customer about relevant benefits offered by the company according each status levels and also extended to other Airlines participating to the Star Alliance.
Issued and managed ward booking, updated users accounts.
Responsible of the HON circle line, the most valuable Lufthansa customer.

-Customer care and technical support via e-mail (both in English and Italian)

Always reached and exceeded the monthly goals (speed, accuracy, quality, number of transactions)

Foundation in travel and tourism with Amadeus

Vocational training in "responsible of Social Tourism"