EMPREGO CLIENT SUPPORT TECHNICIAN LEVEL PORTO DE MÓS, LEIRIA

Mercan properties is seeking a helpdesk technician level 1 to join its it team to join our offices in porto... incident and solution documentation: record incidents...

And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement...

Soft skills:  customer support mindset; successful as self-starter and as a team player; sense of urgency and aptitude for multi-tasking... campo 24 de agosto...

You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users...

Proficiency with automated customer support tools and platforms (preferred)... ensure timely follow-up and resolution of customer interactions, maintaining client...

This position is also responsible for ensuring client service level agreement and financial expectations are achieved... essential functions/core responsibilities...

What you will do in this role as a customer representative and sales, you will: sell cruises packages cross-sell or upsell cruises packages and associated products...

Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines... addresses public and private customer care...

What you will do in this role  as a customer representative and sales, you will: sell cruise packages cross-sell or upsell cruise packages and associated products...