EMPREGO INCIDENT PROBLEM AND SERVICE

Manage the training and service technical certification... relevant experience in customer service and field service for industrial sector... the role involves collaborating...

• proactive, service minded and able to multi-task... • receive and respond to user inquiries and requests via telephone, email, case tracking system professionally...

Identify and log it problems and tasks, analysing incident trends to document them accurately... excellent communication, listening, and interpersonal skills to...

• problem solving and decision making - identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to...

Come and work with us... adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards...

problem management: provide primary analysis... submit to axa go problem management... · development and maintenance of requests... · clear and concise communication...

Pay and benefits (portugal) compensation competitive to market and geographical location... innovate: embrace creativity and pursue new ideas to drive progress...

Be self-aware, flexible and open-minded... attitude and approach is everything... you will actively monitor customer service trends to make necessary improvements...

Conduct stakeholder workshops to define service and ci dependencies, gather requirements, and prioritize service mapping efforts... develop and maintain relationships...

We benefit from our collective success and actively shape our company’s strategy and direction... you’ll develop innovative solutions and build relationships with...

Reporting: prepare and deliver regular reports across various areas including service delivery, service assurance, and capacity management to provide visibility...

• develop and standardize incident categorization, severity levels, escalation procedures, and notification workflows for all incident types...

Schedules reschedules and cancels appointments... registration/scheduling greets and checksin patient... ability to prioritize work and meet deadlines and work under...