WORKPLACE SYSTEMS MANAGEMENT ENGINEER | LUXURY RETAIL SECTOR

Workplace Systems Management Engineer - Lisbon Capgemini Portugal is currently looking for a Workplace Systems Management Engineer to join one of the world’s most prestigious and innovative companies in the luxury industry.
ur Client is the owner of prestigious Maisons distinguished by their craftsmanship, creativity, and technological innovation.
Our Client’s ambition is to nurture the unique heritage and values of its Maisons and businesses, while enabling them to grow and prosper in a responsible, sustainable manner over the long term.
o leverage Lisbon’s tech spirit and infuse it into its brand-new Tech Competence Centre, our Client is looking to reinforce its technical capabilities on state-of-the-art technology and respond to the growth of their business.
Their Lisbon teams will be an extension of its central Group Platforms teams and will be fully integrated in the core technology workforce.
They look forward to welcoming their TCC employees and onboarding them on an exciting adventure managing modern solutions and innovative technologies through global, scaled platforms to create business value with pace and agility..
esponsibilitiesContribute to the definition of standards and good practices.
ork hand in hand with projects and products counterparts to advise them on the standard devices or the identification of new ones.
ngage with stakeholders to discover opportunities for improvement and innovation, eliciting business requirements to continuously enhance the device offering.
ctively participate in the architect’s design of the infrastructure for provisioning, managing, and securing standard devices.
esting and validating new hardware devices or new configurations to satisfy new business needs and ensure continuity of the standard through models’ lifecycle, evolution of the market and adoption of new use cases.
ommunicate about best practices, standard catalogs, technical documentation and governance for the provisioning and adoption of standard devices in the Group.
efine and maintain the technical requirements common to all type of devices in the scope of Workplace Systems.
nsure all catalogs are up to date and well communicated to all relevant stakeholders.
aintain the main communication channels with the community of consumers of internal standards.
ollect feedback, ideas, and change requests for standard models from any source and guide the process to validation and adoption.
aintain in sync catalogs and asset management systems.
anage vendor escalation of issues with catalogs.
efine personas and mapping of models to roles with the collaboration of all stakeholders.
dminister portals for catalog and procurement of Hardware.
tructure the data collection and generate or collet reports for analysis of expenditure and adoption of devices in the Group.
acilitate the B2B integration of vendor’s portal with internal asset management systems..
cademic BackgroundBachelor’s or Master's degree in information technology or computer science or equivalent experience.
CertificationsAmazon Web Services Practitioner.
ecurity Knowledge or Certifications.
utomation/Scripting Certifications..
kills & Experience5+ years of experience as a Standards Management EngineerAt ease with complex technical discussions regarding interconnected environments and can summarize the main points for technical and non-technical audiences.
riting clear documentation for technical peers and for end users.
nowledge on how to gather and elicit requirements from business stakeholders and technical partners.
ustomer-oriented and excited about providing high-quality services and products.
utonomous in managing your own projects and when required motivate and lead a group of people to achieve a common result.
ssess risks related to implementation at large scale of technical solutions.
ood foundational knowledge about Networking and Security concepts.
xperience with Cloud services, mainly with SaaS applications.
Knowledge of advanced Cloud topics, preferably on AWS, is a plus..
nowledge with how Operating Systems work and how to configure and manage them in an enterprise environment through consoles and management systems.
nowledge with all the following tools.
Jira, Confluence, Teams, Sharepoint and Service NowExperience writing scripts in at least one language (Python, Power Shell, etc).
More coding experience is a plus.
nowledge of low code tools such as Power Platform is a plus.
ou can manipulate data from a variety of sources, extract insights and visually present results.
nowledge of the End User Computing market and industry.
ou understand device lifecycle across different type of device types and use cases.
ood analytical skills in gathering data, collect input from various stakeholder and translate them into actionable improvements.
nowledge of Hardware Asset Management in Service Now is a plus.
xperience in using M365 tools (Sharepoint, Viva Engage, Teams) to share knowledge and communicate internally with large communities of stakeholders (IT Support, HR, Procurement, etc…)You can easily deal with vendors and conduct Quarterly Business Reviews involving management and other stakeholders as required.
nowledge with SLA and OLA and in general with Service Management.
ny ITIL certification is welcome.
Desired Personal SkillsStrong team player, inquisitive, and willing to seek help when needed.
apability to work independently and prioritize tasks in a fast-paced environment.
revious experience in a large international environment is advantageous.
roficient in technical English (both written and spoken).
xcellent customer service, communication, and organizational skills with the ability to challenge peers.
nalytical thinking with a result-oriented mindset..
nterview ProcessOur team will actively review all applications.
If your application is selected, we will reach out to you for an informal introductory call.
The next step will be meeting our Client’s team for a technical interview with team members, selected candidates will move to final interview with the Hiring Manager and HR team.
Additional rounds may be engaged on a case-by-case basis.
Important note.
or this role you will be initially offered a contract for Capgemini Portugal.
More details will be shared during the interview process.