SPANISH WORKFORCE MANAGER
Descrição da oferta de emprego
We are looking for a talented and accomplished Spanish Workforce Manager to join our team.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As a Workforce Manager, your daily responsibilities will include.
Ensures delivery of key metrics, staffing budgets, training requirements and performance metrics through optimization of resources; Identify and implement reports whenever needed; Executes communication strategy for the executive leadership team and for Airbnb by demonstrating the ability to synthesize quantifiable data into easy to understand actionable recommendations in Business Reviews and Operational Meetings; Increases efficiency by recommending staffing strategies that support the needs of a multi-skilled customer contact center.
Serves as a trusted partner and advisor to leadership teams; Cooperate with training and operations to coordinate all required staffing for operations; Manages the Airbnb workforce management system, related telephony and process in coordination with the rest of the team; Ensure the WFM team’s completion of daily schedule operations, such as leave requests and call outs; Be a leading force devising scheduling enhancements and creating new business models; Works together with the WFM Country Team.
To succeed in the role, you will need to have.
Native or proficient level of Spanish (C2) Proficient English level (C2 mandatory) written and spoken Any additional language is an asset Ability to lead and manage people Good organization skills Effective responsibility and accountability Ability to solve problems and offer suggestions Ability to influence behaviour Effective project management Ability to adhere to all organizational policies and procedures Costumer Focus Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal Education and experience University degree or similar by experience.
Experience in managing projects Experience in the analysis of data and presentation of business recommendations Experience in Workforce management Experience of work in a call centre is desirable Experience in the technology industries is desirable Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- Em todo Portugal
- Indeterminado - Indeterminado
- 09/04/2024
- 08/07/2024
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