SHIP TO BILL ANALYST ROLE WITH DANISH (REMOTE)

Description: HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. As HCL is growing in Portugal, we are building a new Team to perform back office activities for a dynamic business managing end to end segments related to customer inquiry and service request handling, contract administration, account activation, order and supply management support, invoice management, accounts receivable and cash application handling. Roles and Responsibilities:Create customer account in SAP;Invoice Management, Cash application and collection; Order managementProduct promotion rules checking, product catalog update;Support controls compliance activities;Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution;Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort; Requirements: Requirements :•      Fluency in Danish language- B2/C1 proficiency; •      PC literacy and a good command of English language;•      Prior experience in one of the following activities will be considered an advantage:o   Invoice Management, o   Account Setup, o   Collections and Cash applications, o   Customer Inquiry and Service Request handling, o   Client Solutions, o   Order Processing; •      Good listening and comprehension abilities; •      Ability to effectively communicate, probe and understand customer issues and provide first call resolution; •      Good interpersonal and issue resolution skills; •      Strong collaboration and coordination skills; Offer: At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why UsPermanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to Friday (day shifts)Remote work.Meal allowance on card/voucher Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law