SERVICE MANAGER
Descrição da oferta de emprego
In , Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries.
Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.
Also in , we were certified as a Great Place to Work©.
In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.
Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description Service description The service to be provided has main focus on IT Service Management to manage internal organization application.
This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation.
In doing so, the service to be provided will consider the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other service managers, platform management, and infrastructure suppliers.
-Ensure customer satisfaction -Manage budget and report to the service owner -Monitoring and reporting of service delivery -Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber security -Incident Management -Understand requirements and business needs -Regular alignment and touchpoints with all involved stakeholders -Manage change requests/Small projects to drive customer satisfaction and meet business requirements Qualifications Requirements.
-Between 3 to 6 years of proven relevant professional experience in global IT operations -Involvement in building IT solutions or operating IT solutions from a service perspective -Monitoring and reporting KPIs and setting up SLA concepts -Certification in ITIL is a plus -Experience working with technical teams -Experience with service providers and management and monitoring of services -Cybersecurity knowledge -German speaker will be appreciated -Knowledge in Azure and Kubernetes will be appreciated Fluent English.
Hybrid Model in Lisbon.
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Detalhes da oferta
- Alter Solutions
- 08/05/2024
- 06/08/2024
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
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