SERVICE DELIVERY MANAGER (M/F) – HYBRID (LISBON)
Descrição da oferta de emprego
We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile.
Service Delivery Manager (m/f) – Hybrid (Lisbon) What do you need to have.
Hard Skills.
The mission of the Service Delivery Manager is to ensure a high quality of services for worldwide entities.
He/She is the single point of contact for local IT team, concerning solution provided and infrastructure topics.
He/She coordinates incidents and demands management for our scope of solutions.
Experience of working in an Agile Scrum team or similar; Experience of capturing requirements (user stories) and documenting in detail in Jira (or equivalent); Experience of management of ticketing solution (Servicenow will be great); ITIL skills; Excellent analytical skills; Proficient in written and oral English; French is a plus; product/service development experience; If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.
Soft skills • Good communication • Team spirit • Proactivity • Time management What we can offer.
• Personalized support from your team • Your manager will take into consideration your motivations and suggestions • Victories will be celebrated together • Your HR and Support Teams will always be available to help • Constant feedback on your work • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc) • And, of course, many gatherings and social events
Detalhes da oferta
- Match Profiler
- Indeterminado
- 03/05/2024
- 01/08/2024
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· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
· valider le choix de la ressource proposée, en lien avec le manager... rejoindre notre equipe au sein du centre de service partagé, tu auras la charge du suivi et de la gestion du recours au personnel intérimaire, en lien avec ton manager, dans le respect des procédures, notamment juridiques......
