SERVICE & DELIVERY COORDINATOR FOR SOCIAL MEDIA PLATFORM (GERMAN SPEAKER)

Descripción del puesto.
You have a passion for social media, customer service and content moderation? Take this great opportunity to relocate to Lisbon and take the next step in your career.
As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.
Your responsibilities and impact working as a Service & Delivery Coordinator will be.
* Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
* Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
* Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
* Ensuring user and brand safety through effective content moderation practices.
Skills, qualifications and interests you need to succeed in this role.
* A native-level proficiency in German and a minimum B2 level of English * A valid Portuguese work permit (required) * Living in or willing to relocate to Lisbon for an international career and life experience * Keeping up-to-date with social media trends and practices * Resilience to sensitive content, demonstrating emotional maturity and professional detachment * Motivation and commitment to perform the assigned tasks effectively * Excitement about intercultural communication and embracing the expatriate lifestyle What's in it for you? * Type of contract.
Unfixed term contract, 30 days probation period * Working hours.
full time (40h/week) Monday- Sunday * Salary conditions.
EUR gross/month + 100EUR /month + 300 EUR loyalty bonus every 3 months + EUR signings bonus + performance bonus 120 EUR from 4th full month + 7EUR meal voucher/ day * Health insurance provided from the beginning * Paid professional training * Employee discounts * Fun and engaging company-wide initiatives * Excellent work culture For international candidates.
* Reimbursement of your initial flight expenses after 3 months * Up to euros for accommodation per month for 4 months (Reimbursed during 4 months) * Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company.
Your future company is a global leader in the BPO industry.
With employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon? * A colorful city view and a rich cultural history * Pros of living in a European capital on a budget * Delicious Portuguese cuisine and famous cafe culture * Friendly people, good vibes and a happy-go-lucky urban life * Warm climate all year and a sunny beach life next to the Atlantic * A large English-speaking local community and international environment