SERVICE & DELIVERY COORDINATOR FOR SOCIAL MEDIA PLATFORM (GERMAN SPEAKER)

You have a passion for social media, customer service and content moderation? Take this great opportunity to relocate to Lisbon and take the next step in your career.
As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.
Your responsibilities and impact working as a Service & Delivery Coordinator will be.
Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
Ensuring user and brand safety through effective content moderation practices.
Skills, qualifications and interests you need to succeed in this role.
A native-level proficiency in German and a minimum B2 level of English A valid Portuguese work permit (required) Living in or willing to relocate to Lisbon for an international career and life experience Keeping up-to-date with social media trends and practices Resilience to sensitive content, demonstrating emotional maturity and professional detachment Motivation and commitment to perform the assigned tasks effectively Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract.
Unfixed term contract, 30 days probation period Working hours.
full time (40h/week) Monday- Sunday Salary conditions.
EUR gross/month + 100EUR /month + 300 EUR loyalty bonus every 3 months + EUR signings bonus + performance bonus 120 EUR from 4th full month + 7EUR meal voucher/ day Health insurance provided from the beginning Paid professional training Employee discounts Fun and engaging company-wide initiatives Excellent work culture For international candidates.
Reimbursement of your initial flight expenses after 3 months Up to euros for accommodation per month for 4 months (Reimbursed during 4 months) Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company.
Your future company is a global leader in the BPO industry.
With employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment