RELATIONSHIP SPECIALIST WITH PORTUGUESE

Company Description Founded in and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over  employees across 20 countries.
Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo, and poker.
Here at Playtech, we genuinely believe that people are our biggest asset.
Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions.
Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.
PLAYTECH MANAGED SERVICES Established in in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support.
Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise.
At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth.
Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them.
We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.
Ready to level up your career? Playtech Managed Services is for a Relationship Specialist with Portuguese to join one of our teams.
The team provides service to the priority clients of a well-known sports betting operator in Brazil, guiding them through the entire betting journey.
We place our operators and their players at the heart of everything we do and, in doing so, ensure every query and issue is dealt with appropriately.
Job Description Your influential mission.
You will… Resolve customer inquiries via phone, email, chat, or social media.
Analyze customers’ profiles to ensure the appropriate management of the brand-to-customer relationship.
Proactively contact priority customers to build and maintain long-lasting relationships.
Work on building relationships with clients in order to provide custom treatment to high-value customers on an exceptional level.
Go the extra mile to engage customers and put in extra effort to maintain the relationship with priority customers.
Contact priority customers to obtain information and documentation in accordance with our regulatory requirements.
Welcome newly upgraded customers to build relationships and thus provide exceptional customer service care.
Use a personalized approach toward priority customers.
Qualifications Components for success.
You...
Are a fluent Portuguese speaker.
Have experience in online customer support.
Understand the online gambling industry.
Possess relationship management skills.
communication, negotiation, and interpersonal skills.
Embrace a strong customer-centric approach with the ability to understand and meet client needs.
Demonstrate exceptional problem-solving skills.
Display the ability to think strategically.
Have strong customer service skills.
Excel in teamwork and collaboration.
Exhibit analytical skills.
Show proactivity and initiative.
Embrace a continuous improvement mindset.
Are available to work on shifts, including late hours.
Have strong computer literacy.
Additional Information We are here to offer you.
Competitive salary and remuneration package Monthly performance bonus Annual performance bonus Supplemental health and dental insurance plan Life insurance Monthly food allowance Monthly utility allowance Wellness allowance MultiSport card 25 days of paid annual leave Employee Assistance Program (EAP) Corporate taxi scheme Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
Company-sponsored seminars, training, social activities, and events If this job opportunity interests you, please apply with your CV in English.
All applications will be treated with strict confidentiality.
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