REGIONAL MEMBER SERVICES MANAGER

Position Description.
The Regional Member Services Manager is responsible for HR Operations efficiency and effectiveness, ensuring HR end to end delivery, creating and communicating global guidelines with inclusion of country legal/practice variations in the guidelines.
The Manager will ensure that services are delivered on-time per KPI and with quality, that cases escalated are handled in a timely manner, and that the team has the resources and support needed to deliver and meet service levels.
This role is also responsible for assisting in the implementation and evolution of HR business model and scope of service, supporting the changes in the Global HR Business Model and its impact in the SBU, actively promoting and improving better collaborative working with wider HR communities, supporting the HRM and HRD community in the rollout of SBU specific initiatives, being the custodian of HR processes and information for the region and maintaining HR dashboard for management information and decision.
This role will ideally be located in Troy, AL, but could be open to other CGI offices in the US.
Your future duties and responsibilities.
Ensure day-to-day operations are carried out in a timely manner and as effectively and efficiently as possible for the services delivered in the area/region under their responsibility, in collaboration with other GHRMS teams.
Ensure that service delivery standards (SLA) are met and maintained in line with established objectives.
React positively and promptly to member/manager requests and liaise with GHRMS partners to co-ordinate responses.
Ensure that cases that have been escalated are handled in a timely manner and resolved to the satisfaction of the manager/member.
Maintain an effective and close working relationship with the HRVP and HR Business Partners (HRBP) and act as the first point of contact for all day-to-day operations.
Ensure compliance to quality standards.
Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
Coordinate with Global Operations Support to provide required documentation and responses to internal and external auditors.
Review all management and operational reports for activities under their responsibility and take appropriate actions to maintain or improve HR member services.
Analyze staffing levels and mix of expertise required to provide appropriate coverage in accordance to agreed upon service level agreements (note.
may need to be reviewed once SLA’s are established) and make recommendations to the Regional Director.
Identify and propose additional HR member services to the Regional HRMS director.
Actively participate in projects to implement additional/new HR member services.
Implement and maintain required KPI’s to ensure continuous improvement.
Identify and recommend changes to KPI’s to ensure effective and efficient operation of the Region.
With the Regional Director, review recommendations received to improve member services.
Participate in the establishment of member services strategies with the HRMS VP and Directors Manage their team in accordance with the Member Partner Management Foundation.
Required qualifications to be successful in this role.
Bachelors degree plus 5-7 years of experience, preferably in a HR Shared Services environment.
Desired Strong team player Decision making skills Organizational skills Strategic agility and innovation management “CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
.
is $.” At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.
CGI’s benefits include.
• Competitive base salaries • Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category • 401(k) Plan and Profit Participation for eligible members • Generous holidays, vacation, and sick leave plans • Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment; • Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more #LI-AR2 Skills.
Financial Management Human Resources Leadership Process Management Project Management Strategic Thinking What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.