PRODUCT MANAGER (PM), MDES

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary Product Manager (PM), MDES Overview Mastercard's digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers.
Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.
We are looking for an experienced Digital / Data Services Product Manager to join our Mastercard Digital Enablement Services (MDES) team and take responsibility for product analytics, value add services, and future product enhancements.
The ideal candidate would exhibit an in-depth knowledge and skills in data mining, information analysis, creating customer-centric data offerings, and have a demonstrable experience in the development and commercialization of B2B value add services.
The candidate should have strong business acumen and passion for solving problems and creating value.
Must have advance knowledge of data analytics and reporting tools.
The role requires strong team-working skills and ability to operate across geographical and time zones.
Role The Product Manager (PM) will be responsible for the development and management of products/ services within the MDES Issuer Enablement and Customer Onboarding domains.
This includes B2B customer onboarding, automation and self-service applications.
The purpose of the role includes.
- Building product analytics to enable product owners make informed product development and commercialization decisions - Building and commercializing customer-facing value add services - Improving customer experience (internal and external) - Enabling new product functionality and value add services - Developing future offerings and strategic product enhancements.
This role will require strong data mining skills and experience in leading cross-functional engagement and building collaboration with customers, product owners, UX designers, technical/ engineering and PMO teams.
The role will require strong strategic mindset and ability to operate within complex matrix environments across geographical and time zones.
The candidate should be comfortable scoping, planning, and executing large product development efforts as well as small rapid product feature enhancements.
Duties include but are not limited to.
- Develop and execute product strategies and roadmaps - Manage product development projects through the end-to-end product lifecycle - Define product requirements / roadmaps based on voice of customer and market inputs - Manage and maintain existing products, including internal solutions/platforms and customer-facing applications and services - Conduct market research and opportunity assessments on new ideas and concepts - Perform analysis of products/technology vs customer needs and business requirements - Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization - Scope, plan, and executing large development efforts as well as small rapid product feature enhancements - Build collaboration and manage internal stakeholders and external partners/ vendors - Manage the relationships of technical resources and the Global Technology Organization to maintain and build our platforms - Partner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization teams etc.
to develop and deliver product enhancements - Coordinate with customer teams, customers and third parties to develop product strategies and possible enhancements of existing product offerings - Monitor product performance, provide feedback, define or approve/disapprove change control processes, and manage vendor relationships - Engage in idea generation, concept validation, business case development, and in some instances financial modelling and planning - Prepare product support materials for internal teams and external customers - Deliver product training for internal support teams and external customers - Ensure compliance with the company policies, processes, and governance - Provide guidance and knowledge transfer to other team members Role requirements - Strong data analytics knowledge and experience in building and commercializing data and value add services in the B2B segment - Lead ideas generation, concept validation, business case development, define internal and external value propositions, and present proposals for executive approval - High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment - High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and deliver results - Strong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills - Strong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors - Ability to work effectively with cross-functional, geographically distributed teams and vendors - Bachelor's degree in Data Analytics, Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education - 5+ years professional experience with demonstrable track record - Skilled in using data analytics / data mining tools + experience with Confluence, Jira, AHA, Domo, Figma or similar tools All about You - You are an analytical, problem solver with high-energy, detail-oriented, and proactive with the ability to function in an independent environment - You have strong organizational, planning and execution skills and ‘can-do' and ‘will-do' attitude - Experienced in delivering data analytics and value add services for B2B customers - Understand the technologies supporting the platform/product and is able to hold your own in debates with other Product Managers, Engineers, Architectures and Developers - Experienced in building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team - Experience with some of the following.
Financial Services, Payments industry, Digital Commerce / e-Commerce, Cloud, Big Data, Data Science/Analytics, Microservices is a big plus - Skilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines We understand that you may not have all the criteria on this list.
If you believe you have relevant experience and the capability to fulfil this role, we strongly encourage you to apply.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must.
Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.