ITSM PROCESS MANAGER
Descrição da oferta de emprego
Descrição Deep understanding of ITSM concepts, frameworks, and tools, with expertise in Incident, Problem, Change, Release & Request Management as well as knowledge of Configuration Management Database (CMDB) processes.
Exceptional communication abilities, both written and verbal, with a proven track record of crafting and delivering clear, impactful messages tailored to diverse audiences, from technical teams to executive leadership.
Exceptional ability to establish and maintain strong, trust-based relationships with a broad spectrum of stakeholders, including senior management, IT teams, and external partners.
Expertise in managing complex schedules, prioritizing tasks, and driving projects to successful completion within tight deadlines, while maintaining a strategic focus on organizational objectives.
Able to work effectively at all levels in an organization.
Strong commitment to collaborative teamwork, with a talent for leading cross-functional teams and initiatives, fostering a culture of inclusion, and harnessing the collective strengths of diverse groups to achieve common goals.
Perfil ideal 5-7 years of experience in ITSM processes.
Knowledge of and experience in supporting ServiceNow platform.
Past experience in leading, managing and/or participating in cross-functional IT projects.
Knowledge of ITIL-based ITSM best practices.
Experience working with and communicating to all levels of the organization.
Vantagens Career progression.
Detalhes da oferta
- Michael Page Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 18/04/2024
- 17/07/2024
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