FRONT OFFICE AGENT - HOTELARIA
Descrição da oferta de emprego
Front Office Agent / Night Auditor – Lisbon Main Responsabilities.
• Greet guests warmly and provide a personalized and welcoming experience; • Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation.
• Respond to guest inquiries, requests, and complaints promptly and professionally; • Manage incoming calls, emails, and messages; • Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary; • Balancing the accounts from day shift; • Ensuring that all end-of-day activities have been successfully executed by employees in all departments; • Develop and maintain the quality of customer service being delivered • Coordinate with other hotel departments to fulfill guest requirements efficiently.
Ideal profile.
• Degree in Hospitality / Tourism or other relevant field (preferably, not a requirement) • Proven experience as a recepcionist; • Some experience as night auditor; • Mandatory.
English & Portuguese (fluent in written & spoken) • Strong organizational and multitasking abilities, with exceptional attention to detail.
• Familiarity with hotel management softwares and reservation systems.
• Ability to work under high-pressure situations.
• Availability to work shifts, including evenings, weekends, and holidays.
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Detalhes da oferta
- MyPeople
- Indeterminado
- 02/04/2024
- 01/07/2024
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