DUTCH SERVICE DESK AGENT
Descrição da oferta de emprego
This is our way of working and our vision for the future.
To do this, we need more people who share our vision for the future.
People who recognize the vital role technology plays in making the world a better place. People like you.
We are seeking for our client a Dutch Speaker to provide IT Customer Support to join a team! Join a multicultural, dynamic and enthusiastic team of over colleagues from all over the world! Role Purpose.
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Provision of 1st line support for incidents.
Responsibilities.
Works under supervision, supporting standard technical queries related to a single product/small set of products (e.
.
Microsoft products, operating systems, basic networking, PCs).
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are âbeyond themâ and escalate so they can be resolved.
Escalates issues as necessary to deliver the required service level and meet or exceed customer expectations/SLAs.
Monitors performance through statistical reporting and analysis.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Takes ownership of own development and has a development plan in place.
Business Awareness.
Develop an understanding of the customerâs environment and service delivery requirements to enable the delivery of a first-class service.
Documents actions taken in resolving routine customer inquiries ensuring established processes/systems are followed.
Required skills.
Fluent in Dutch Working proficiency in English Excellent communication skills What we offer.
Employment with a permanent contract Life & private health insurance Work-life balance with full-time schedules available 25 annual leave days (including your birthday) Remote Working Available An IKEA voucher to help you build your own home office Several discounts available with our partners A dynamic and enthusiastic work environment with colleagues from more than 60 countries Great Facilities at Central locations well served by public transportation, bicycle access and services...
nd much more! Location Remote, must be based in Portugal
Detalhes da oferta
- Recruit4Work SL
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 22/05/2024
- 20/08/2024
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