DUTCH SERVICE DESK AGENT
Descrição da oferta de emprego
To provide a single point of contact for users dealing with the management of both routine and nonroutine incidents problems and requests.
Provision of 1st line support for incidents.
Tasks Works under supervision supporting standard technical queries related to a single product/small set of products (e.
.
Microsoft products operating system basic networking PCs).
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are beyond them and escalates so they can be resolved.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
Monitors performance through statistical reporting and analysis.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Takes ownership of own development and has a development plan in place.
Business Awareness.
Develops an understanding of customers environment and service delivery requirements to enable the delivery of a first class service.
Documents actions taken in resolving routine customer inquiries ensuring established processes/systems are followed.
Requirements C2 in Dutch language Working proficiency in English Excellent communication skills Benefits Employment with a permanent contract Life & private health insurance Work life balance with fulltime schedules available 25 annual leave days (including your birthday) Remote Working Available An IKEA voucher to help you build your own home office Several discounts available with our partners Dynamic and enthusiastic work environment with colleagues from more than 60 countries Great Facilities at Central locations well served by public transportation bicycle access and services...
nd much more!
Detalhes da oferta
- Recruit4Work S.L.
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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