DUTCH CUSTOMER SERVICE - TRAVEL CONSULTANT
Descrição da oferta de emprego
We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.
Your role is to support business customers from our office in Lisbon, Portugal.
You will have to provide customer support.
We assist travellers in finding, planning, and booking their flight and/or hotel and facilitate a worry-free and efficient travel experience by following standard scripts and procedures.
Required skills Fluent in Dutch (level C2) Working proficiency in English Excellent communication skills Problem-solving Sense of responsibility Our ideal candidate is Passion for travel and good general knowledge of geography A natural team player - we believe in supporting and developing our people Someone who loves to give and receive fantastic customer service - we want you to treat every call or email as an opportunity to delight our customers Your responsibilities Customer service for business customers (B2B) before, during, and after the business trip.
Customer contact by phone and e-mail.
In exceptional cases, calls may also be received in English via the Dutch-speaking customer service department Greet and converse with the customers in a courteous, friendly, and professional way Effectively turn customer inquiries into sales Rebooking and cancellations of flights New bookings and changes of train travel, hotels, ferries, and group travel Utilize appropriate selling techniques to meet revenue and close rate goals Accurately answer general travel and site-related questions Providing information, suggestions, and options accurately and effectively meets the needs of customers and entices them to purchase Active sales consulting with the goal of successful flight and/or hotel reservations Process calls or Shared Service processes to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs Meet or exceed quality standards Benefits Excellent benefits package Multilingual and excellent work environment to provide customer service Extensive training Language classes (for international candidates) Internal employee incentives Located in an amazing office in Lisbon with excellent transport links Location Lisbon, Portugal
Detalhes da oferta
- Recruit4Work SL
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 28/03/2024
- 26/06/2024
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