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CUSTOMER CARE SPECIALIST

Descrição da oferta de emprego

Descrição: Are you passionate about delivering exceptional customer experiences and turning interactions into positive solutions?If you are a communicative, proactive, and solution-driven individual, we have the perfect opportunity for you!We are seeking a Customer Service Specialist for a world-renowned company.O que terás de fazer- Taking responsibility for resolving customer issues and managing complaints while adhering to company guidelines and procedures;- Following up with customers to confirm issue resolution and ensure satisfaction with the service provided;- Maintaining a thorough understanding of the company's services to provide accurate and comprehensive information to customers;- Keeping detailed and accurate records of customer interactions to track issues and enhance the overall user experience;- Proactively sharing customer feedback with the team and direct manager.O que precisas de garantir- Minimum required education: 12th grade or high school diploma;- Previous experience in customer service;- Proficiency in Italian;- Previous experience using the Zendesk platform (preferential);- Good MS Office/Google Workspace skills;- Strong team working and excellent communication skills;- Goals oriented;- Willing to work on shifts and weekends.O que te proporcionamos- Contractual relationship directly with the client;- Join a dynamic team in an inclusive-international environment;- Competitive salary and reward system;- Personal training annual budget;- Food allowance;- Private Health Insurance;- Hybrid workplace (2 days a week from remote).
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Detalhes da oferta

Empresa
  • Indeterminado
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 28/04/2025
Data de expiração
  • 27/07/2025
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