CLIENT SUPPORT SPECIALIST
Descrição da oferta de emprego
Client Support Specialist Location.
Remote (EST) Work Schedule.
Monday Friday AM PM EST About Us.
Join our team as a Client Support Specialist where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients.
Our Company is a dynamic organization committed to driving success in the SaaS industry through education and support.
Key Responsibilities.
Client Support Excellence.
Provide topnotch client support ensuring a positive experience and swift resolution of queries or issues.
Software Proficiency.
Navigate and utilize advanced software tools including Hubspot Notion Google Workspace Asana Searcie.
o Slack and Zoom.
Documentation.
Maintain accurate and uptodate documentation related to client interactions ensuring a comprehensive understanding of client needs and preferences.
Collaborative Communication.
Collaborate with internal teams sharing client insights and feedback to contribute to ongoing improvements.
Technical Troubleshooting.
Assist clients in technical troubleshooting working closely with our technical teams when necessary.
Requirements.
Medium to highlevel spoken English proficiency for internal company conversations.
Previous experience in client support with a focus on SaaS or related industries.
Experience with Hubspot or similar platforms is a major bonus Techsavviness SaaS startup or tech experience is a bonus! Highly organized resourceful and efficient candidates.
Must know how to use Hubspot Notion Google Workspace Asana Searcie.
o Slack Zoom Preferred Skills.
Proven ability to work at a fast pace while maintaining high performance.
High Emotional Intelligence (EQ) and Intellectual Quotient (IQ).
Candid communication style open to giving and receiving feedback.
Remote Work.
No
Detalhes da oferta
- Sagan
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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