CHANGE/INCIDENT MANAGER
Descrição da oferta de emprego
Change/Incident Manager Your future duties and responsibilities.
• Lead and drive major incidents towards mitigation and resolution • Provide timely and meaningful updates to stakeholders • Lead Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement • Chair CAB meetings and ensure all approved changes are thoroughly vetted • Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis • Continuously look for automation and improvement opportunities for IT Service Management • Support auditing requirements • First point of escalation for business and IT teams for IT Service Management Required qualifications to be successful in this role.
• 5+ years of experience in similar roles - e.
., Incident Manager, Technical Escalation Engineer, etc.
• Capabilities to identify and analyze problems logically and systematically • Strong communication skill, must able to articulate technical issues in a meaningful way to both engineers and executive level management • Crisis management skill.
ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues • Deep understand ITIL process, experience in Incident Management, Problem Management & Change Management • Open to change and ability to function in fast paced environment • ITIL certification is a plus • Experience in AWS is a plus #LI-KM1 Skills.
Change Management Incident Management ITIL English Problem Management What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 27/03/2024
- 25/06/2024
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