APPLICATION SUPPORT
Descrição da oferta de emprego
Recently distinguished by Linkedin as one of the best companies in Portugal for career growth What you'll do.
Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams; Monitor environments and KPIs; Identify recurring Issues and service Request and define action plans to reduce them; Understand the application landscape, develop expertise of the application/s and understand various interfaces involved; Define new practices/processes when needed; Write new procedures and ensure their collective ownership.
What you will need to bring.
MSc or BSc; Good understanding of SQL; Good understanding of Linux; Knowledge and/or experience of the financial services industry; Fluent in English; Excellent communication skills.
What will be valued.
Good understanding of the ITIL norm and practices; Working experience with Unix and its standard command.
What can Syone offer me.
Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions; Strong IT training plans; Professional evolution with intervention in ambitious technological projects, both national and internationally.
Detalhes da oferta
- Syone
- Indeterminado
- 10/05/2024
- 08/08/2024
Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... your tasks: assist customers through the various channels......
Wspieranie uprawnień w zakresie zarządzania rezerwacjami, anulowaniami i uprawnieniami z rozliczeniami przyciąganie poprzez udzielenie odpowiedzi na pytania dotyczące odbioru samochodu i różnych sposobów ich stosowania, poprzez wykorzystanie informacji o tych usługach w celu zaspokojenia potrzeb klientów......
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