Vendedor canal horeca

Recruitment, Training and Management of Sales Agents;
Build strong rapport with new and existing clients to retain them;
Assure a good Customer Service;
Deal with Franchiser and Insurance Companies;

Launched the Marketing Department in the Company keeping his previous responsibility as Sales Administration Manager;
Led and developed the Marketing Department for which he recruited a Marketing Supervisor, a Marketing Assistant and a Graphic Designer;
Developed all the materials for hiring, training and sales; 
Developed the strategic plan for marketing and communication;
Led the development of the communication plan, introducing regular internal and external communication: Introduced digital weekly
communication to employees and direct sales force, and quarterly magazine to the same audience. In terms of external communication
launched a semi-annual newsletter sent by mail and post to every single customer;
Responsible for the creation of a retention and engagement model with a significant increase on customers' retention. By adding value to
customers were able to improve customers' retention. 
Recognized by senior leadership as a project with huge impact for the Organization;
Brand Management for Combined Insurance Portugal in terms of activities, strategy and awareness. Recognized by senior leadership
that Portugal was the Country where the company had higher awareness;
Led the optimisation of processes and sales tools for field agents;

Responsible for all the non-sales administration departments on top of the sales administration department already under his leadership;
Responsible for Claims, Customer Service, IT, Financial Service, HR, Retention of Business,Compliance, Complaints and Business Quality
Department, and Office Management;
Responsible for monitoring and control the Budget allocated annually to the Company in Portugal;
Responsible for approving all the expenses;
Responsible for the Sales Training Department;
Supported the CEO of the Company with daily operational functions;
Represented the Company in Insurance Trade Association;
Attendance in Executive Meetings in UK and Ireland with Senior Management;
Attendance to quarterly financial review meetings in London;

Responsible for the Sales Administration Department reporting directly to the General Manager of the Company in Portugal;
Responsible for all the areas of support to the direct sales force, while continued monitoring and controlling the Sales Budget;
Responsible for reporting daily, weekly and monthly sales results to Senior Management in US and UK;
Responsible for the design and implementation of sales incentives to support the Organization. From the design to the organization /
payment of the pay offs, from gifts / awards to trips outside Portugal;
Responsible for the Bonus Programmes to the Sales Managers, from the design, approval, delivery, monitoring and control, as well as
calculations and approvals for payment;
Responsible for the organization of sales meetings at regional and national level (100 – 500 people).
Responsible for all the sales materials to support the sales force and policies and stock control;
Direct support to the General Manager in Meetings at every level for translation and everything else that was needed to support him.
Became the GM's right harm accompanying him in meetings at every level around Portugal and outside Portugal with senior management,
mainly in UK and Ireland;

Accumulated with his Trainer functions the monitoring and control of the budget allocated annually to the Sales Department.
Under is control the Sales Budget finished every single year under budget.
Started attending, together with the General Manager and the Administration Manager, a quarterly Financial Review Meeting in the
Head Office in London;
Developed a new sales trainer to replace him due to his new functions related with the sales budget now under his control.

During 2001 trained over 600 Sales Agents, most of them had success in the Company, having some of them achieved top positions in the
Organization;
One week training course for groups of 15 people. Training included insurance products sold by the Company as well as sales techniques;
After one week training the Sales Agents were fully prepared to go to the field to present the Company products, deal with disruptions and
objections, close and sale;

Promoted to Area Manager in August 1999. Became Employee of the Company;
Moved to Viseu for 6 months to open a new sales area;
Recruited and trained a team of Sales Agents, in field;
Viseu became one of the most successful areas for the Company
Developed some of his Sales Agents to become Area Managers;
Due to the quality of his business and work was invited by the General Manager to become Sales Trainer;

Direct selling of personal accident insurance products;
 Recognized for his Business Persistency & Customer Retention;

Commercial Technician of the Auto range of product;
 Direct Sales to Automotive workshops;

Terminado com média final de 14 valores