Turkish

Assisting to the five four Board Members and General Manager
Maintaining related Board Members’ and GM’s appointment schedule by planning and scheduling meetings, conferences, 
and teleconferences
Preparing announcements and share with the Manisa team
Planning and taking office events and activities
Arranging traveling process: ticketing, accommodations, transportation and following up visa - passport
Managing general front office duties; welcoming and directing guests, answering phone calls, and maintaining
communication with related business partners, printing, scanning, distribute incoming mails, coordinate deliveries etc.
Record the communication information
Prepare reports and all kind of office documents and present to the Management

Izmir / TR 
Execute of communication and coordination between Regus and customers
Handle customer concerns, questions and problems with the Global Service Center team on behalf of the customers
Open tickets IT, Financial, Customer problems and etc. issues on Global Service Center and follow up progress of tickets
Manage relationships with vendors, service providers and landlord on behalf of Regus and the customers
Ensure customers are prepared office lease agreements, invoiced accurately and payments are collected on time
Ensure that all daily service charges are captured and entered into the billing system on a daily basis
Manage administrative tasks of customers: deliver mails, answer phones, send packages, order office supplies etc.
Responsible for maintaining and troubleshooting; general and technical layout of offices; and regular community events
Managing meeting room booking system and offices for move-in / move-outs
The reason for quitting my job is my company shrank in the relevant department

Eskisehir / TR 
Determine and supervise routine works and duties of reception
Prepare weekly working programs, shifts and payrolls of receptionists
Control product sales, materials and stock, place orders and check arrivals
Evaluate and provide solutions of complaints and requests; and give directives for correction to the related departments
Planning activity and group training programs and realize them
Prepare announcements, events, news; and sharing timely the information with all departments and club members
Ensure the coordination and information exchange between Business Manager and the other departments
Reporting monthly about club and members to the Business Manager
The reason for quitting my job is it was a fixed-term contract job

Izmir / TR
Assisting to the Branch Manager; and perform HR and administrative duties of İzmir branch
Oversee all daily office activities: manage office traffic, answer and direct calls, distribute incoming mail, coordinate deliveries, 
arrange for catering needs, organize social events, order and maintain inventory of office supplies etc.
General office record maintenance including meeting notes, printing, scanning, filing and organization
Manage relationships with vendors, service providers and landlord
Ensuring that all items are invoiced and paid on time
Planning travel scheduling and budget of inspectors 
Prepare inspection and expense reports
The reason for quitting my job is the company’s office was moved to another location

Bodrum / Mugla / TR 
Resolve and reduce complaints of members and membership terminations
Recording members’ complaints (invoice, technical services etc.) to the Service Center
Follow up and use persuasion tools from Service Center for convincing to the members
Save the action taken on the Service Center and reports them regularly to headquarters
The reason for quitting my job is it was a seasonal job

Kas / Antalya / TR
Handle all guests’ questions, complaints and requests; and maximize satisfaction
Accomplish selling activities and increase regular guest engagement to the highest levels
Manage front office traffic: answer callings and e-mails, contact agents and technical services etc.
Perform pre accounting jobs: prepare marina contracts, invoices and receipts; and accomplish cashier operations etc.
Order front office supplies and keep inventory of stock
Preparing journal and daily cash reports
The reason of quitting my job is I had to move to Bodrum because of personal reasons

Dalaman / Mugla / TR
Manage the GM’s schedule, calendar and agenda; personal and business traveling scheduling; booking meetings and appointments;
and prioritizing daily tasks and responsibilities
Reporting and distributing regular reports to the department managers and headquarters
Ensure the flow of information between GM and department managers 
Oversee departments and Hotels daily operation; and report to the GM 
Follow up social media accounts and booking web sites; and report the feedbacks to department managers for correction
Determine meeting agenda; keep the minutes of meeting and share with the department managers
Handle the GM’s personal and business correspondence
The reason of quitting my job is the position was closed and offered another position which I didn’t want to work

Gocek / Mugla / TR
Handle all customers’ complaints and requests for high level customer satisfaction
Being in contact with customers during their holidays as all their needed
Organize transfers, boat deliveries and introductory briefings etc.
Analyze of customer satisfaction surveys and report to the Base Manager
Conduct the port team, agencies, technical and cleaning services etc.
Preparing legal boat and passenger papers
Plan and support events and organizations
The reason of quitting my job is the company took a decision to withdraw from Turkey

2012 Diploma Accreditation

2004 – 2009  (English Preparation)
Faculty of Communication Sciences

2000 – 2004  (English Preparation)