Team manager/ operation supervisor

First Line Manager at Teleperformance Portugal for PMI - IQOS, Lisbon

Senior supervisor. Leader of the back office team distributed for e-commerce, email, 
promotions and escalation for loyalty programs activities.
Developed action plans, set KPIs and rules.
Ensured the accomplishment of KPIs for the back-office area.
Supervised all the production level using different technologies and tools. Implemented quality 
assurance and conducted calibration sessions with stakeholders.

September 2020 – Present
Team Manager for two multilingual Lines of Business dealing with the review of text content 
extracted from videos frames that are moderating and transferred to Artificial Intelligence 
after quality verification and decoding.
Developed action plans, set KPIs and rules.
Ensured the accomplishment of KPIs for the all the Lines.
Supervised all the production level using different technologies and tools. Implemented quality 
assurance and conducted calibration sessions with stakeholders.

Master degree in Management of touristic sistems

Degree in Tourism Sciences for Cultural Heritages