Scrum master, it manager, cto, cio, it director

IT Team Management
- Manage a full IT team and handling employee concerns and performance
- Communication with the technology team and other departments as collaboration requires
- Oversee departmental finances, including budget and forecast
- Work closely with business managers to determine the maintenance and growth needs of the network

IT Infrasctructure and Performance
- Maintain and enhance effectiveness by defining, delivering, and supporting strategic plans for information technologies
- Manage IT activities to ensure data availability and network services with as short downtime as popssible
- Develop and oversee SMART metrics for hardware, software, and storage
- Ensure strategic capacity planning

IT Systems
- Verify application results by conducting system audits of technologies implemented
- Manage systems testing and modification to ensure reliable operability
- Preserve assets by implementing information security and control structures
- Maintain quality service by establishing and enforcing IT best pratices

IT Projects
- Manage projects by coordinating resources and timetables with user divisions
- Determine business requirements for IT systems
- Improve Agile structure
- Implement goals and status report methodology

IT Process
- Create and improve IT policies that are chosen by executives and reporting back to the C-suite level
- Manage PDCA process lifecycle
- Identify and recommend new technology solutions
- Implement solutions to process automation

- RPA:1st world case for A2019 (Automation Anywhere)
- BI platform structure (Qlik)
- Digital Transformation: CRM + ERP consolidation
- WAM Group (27 sites): IT (systems and infrastructure) consolidation

- Compliance, Infrastructure, Innovation, Process, Projects & Systems Management
- Cost reduction role (US$1Mi in 2019)
- Manager of 38 employees and 19 third parties
- Direct report to IT Director

- Design and Implementation of AMS area at Coty Inc. in Brazil
- Resources on Brazil (Goiânia, São Paulo and Recife), Philippines (Manila) and Costa Rica (San José)
- SAP and Non SAP Applications (including SOX Applications)
- Implementation of Compliance area at Coty Inc. in Brazil
- Responsible for Internal Audit (Coty USA)
- Responsible for External Audit (Deloitte USA)
- SOX controls (DCCO, SDM and ISM)

IT Manager - Operational Controls
- IT best practices based on ITILv3
- Optimization and process automation
- Business support
- Showback and chargeback of IT infrastructure
- Budget control
- Team development

ITIL Process Coordinator
- Strategic planning
- Processes Analysis (AS-IS and TO-BE);
- Development and implementation processes based on best practices using ITIL framework
- CMDB - Specification and implementation
- Requirements automation for capacity analysis
- Definition and implementation of audit criteria

- Data Security Analyst (Firewall);
- Operations Team Leader (Data and Transmission);
- Project Manager (Operations and IT);
- Product Manager (Wholesale and Retail);
- Responsible for broadband products with revenues of US$100Mi (2011);
- Responsible for corporate product revenues (expected) of US$250Mi (2012).

Master of Business Administration - Project Management

Business English Program Certification

Computers Networks - Postgraduate

System, Networking, and LAN/WAN Management/Manager

Electrical and Electronics Engineering