Sales, admin clerk, assistant

CURRENTLY EMPLOYED

PERFORMANCE OBJECTIVES
Booking Cruises for Members (Worldwide Cruises on all Cruise Lines)
Meet and exceed given targets
Client retention

SKILLS
Good Product and Destination Knowledge
Good understanding of Business Ethics
Sound Geographic knowledge
Understand and ability to interpret and explain Cruise options
Work as a Team
Sales Ability to influence and persuade clients to book
Work under pressure
Understand the value of the customer and how to proactively deliver exceptional
service
Time management and Multi-tasking
Be approachable and an attentive listener

PERFORMANCE OBJECTIVES
Qualified Account Manager Senior Consultant. Handling my own client portfolio, Local
and International Travel.
Corporate Travel and Leisure Travel
Operations:
• Servicing Clients
• SLA adherence
• Manage and reduce service failures
• Meet and exceed targets 
• One best way audits
• Client retention, handling client compliments and complaints
• Managing all 30-Day accounts Debtors and Creditors,
statements, reconciliations and reporting

PEOPLE DEVELOPMENT
• Team development, coaching and training
• Monthly one on one’s
• Team Motivation
• Weekly Team meetings
• Individual performances
• Focus Days
• Incentives
• Portfolio allocations

BUSINESS DEVELOPMENT
• Financial Business Goal Plans
• Managing Budgets
• Weekly Business Meetings
• Developments on Accounts
• Business Development Manager and Customer Relations
Manager Relationships
• Following a Daily Estimator and tracking Month Goals
• Meet given Business Targets
• Handling Aged Debtors and Creditors for the Business
• Increase profitability
• Drive cost saving

SKILLS
- Good Product and Destination Knowledge
- Excellent knowledge of the Win Keep and Growing Client system
- Good Leadership skills
- Good understanding of Business Ethics
- Sound Geographic knowledge
- Understand and ability to interpret, explain and follow fare rules
- Work as a Team
- Sales Ability to influence, persuade clients
- Work under pressure
- Understand the value of the customer and how to proactively deliver exceptional service
- Time management and Multi tasking
- Empathy, nature and develop team for best results
- Be approachable and an attentive listener
- Full understanding and use of Galileo, Amadeus, Internet, email, Word, Excel

PERFORMANCE OBJECTIVES
- Bookings for my own portfolio Clients
- Meet given commission Targets
- Sell all Local and International / Flights / Car Hire / Transfers
- Reserve UMNR’S, Special meals, Seating, MAAS
- Telephone and communication skills
- Issuing own Tickets
- Quoting clients on Packages (International & Domestic)
- Assisting with visa applications
- Process Refunds
- Assisting clients with holiday packages through various Tour operators
- Sell Tailor made packages, Quote at least 3 Options per Quote

SKILLS
- Good Product and Destination Knowledge
- Sound Geographic knowledge
- Understand and ability to interpret, explain and follow fare rules
- Fully conversant with preferred partners, Frequent flyer programs
- Full understanding and use of Galileo, Internet and email
- Understanding date changes 

PERFORMANCE OBJECTIVES
- Bookings for Itravel, AA Members.
- Assisting with Web Enquiries from Itravel Website, AA Holidays Website and the
Mpumalanga websites.
- Quotations for Travel Agents as well.
- Meet given commission Targets
- Sell all Local and International / Flights / Car Hire / Transfers
- Reserve UMNR’S, Special meals, Seating, MAAS
- Telephone and communication skills
- Queuing Bookings off to Club Travel
- Quoting clients on Packages (International & Domestic)
- Internet Enquiries
- Helping Phone in Enquiries
- Assisting with visa applications with Blade express
- Process Refunds
- Assisting clients with holiday packages through various Tour operators
- Sell Tailor made packages, Quote at least 3 Options per Quote

SKILLS
- Good Product and Destination Knowledge
- Sound Geographic knowledge
- Understand and ability to interpret, explain and follow fare rules
- Fully conversant with preferred partners, Frequent flyer programs
- Full understanding and use of Galileo, Internet and email

PERFORMANCE OBJECTIVES
- Meet given commission Targets
- Sell all Local and International / Flights / Car Hire / Transfers
- Reserve UMNR’S, Special meals, Seating, MAAS
- Telephone and communication skills
- KPI whilst in store: Point to Point Destinations Bookings (International & Domestic )
- Taking Payments
- Queuing Bookings off to Ticket Centre
- Quoting clients on Packages (International & Domestic)
- Internet Enquiries
- Helping walk in clients and Phone in Enquiries
- Assisting with marketing and training in store
- Assisting with visa applications with MDS and with Blade express
- Process Refunds
- Assisting clients with holiday packages through various Tour operators
- Sell Tailor made packages, Quote at least 3 Options per Quote
- Taking part of monthly in-house training
- Attending monthly group buzz nights/prize giving’s

SKILLS
- Good Product and Destination Knowledge
- Sound Geographic knowledge
- Understand and ability to interpret, explain and follow fare rules
- Fully conversant with preferred partners, Frequent flyer programs
- Full understanding and use of Galileo, Internet and email

PERFORMANCE OBJECTIVES
• Meet given commission Targets
• Sell all Local and International / Flights / Car Hire / Transfers / Seekers Self drive
• Fare Build
• Issue in Exchange 
• Sell and issue Voyager Tickets
• Understand and issue net remit and IT Tickets
• Reserve UMNR’S, Special meals, Seating, MAAS
• Issue mpd’s and all air Ticket types
• Telephone and communication skills
• Process Refunds
• Visas, International & Internal Tickets
• Sell Tailor made packages, Quote at least 3 Options per Quote

SKILLS
• Good Product and Destination Knowledge
• Sound Geographic knowledge
• Understand and ability to interpret, explain and follow fare rules
• Fully conversant with preferred partners, Frequent flyer programs
• Full understanding and use of Galileo

CRM PROCESSES
• Comprehensive confirmations
• Build BARS/PARS and use with all reservations
• Enthusiasm to follow paperless procedures and use of processors
• International and Domestic Quotes, including the cheapest quote at the time

SEEKERS CULTURE
• Handle pressure and volume
• Meet deadlines
• The will to want to resolve problems
• Accept challenges
• To advise the solution to the problem 

PERFORMANCE OBJECTIVES
- Debtor collection on Membership payments - Monthly 
- Creditors for the department stores
- Daily cash up reconciliation duties
- reconciliation on skate park memberships
- Creating Membership cards for members

SKILLS
- Debtors
- Creditors
 - Full understanding and use of Excel, Internet and email