Reporting specialist; functional consultant; power bi; business intelligence analyst

In CARE department I joined a newly created team to provide a new experience at a reporting level. I was responsible for reporting delivery within Europe Market.
The goal was to automate the reports, to minimize manual work and as well to decrease the time spent in the elaboration of each report.
●	Canceled and replaced obsolete reports.
●	Handled regular meetings with stakeholders to align requirements for new reports.
●	Developed internal, external and customer reports using Power BI Desktop and Salesforce.
●	Created and merged dataflows to generate reports/ dashboards that could be used by all team members.
●	Integrated Custom Visuals based on stakeholders' requirements.
●	Utilized data visualization and data management skills (data analysis, data integrity, communication).
●	Developed calculated measures using Data Analysis Expression Language (DAX) regarding Standard KPI's, Volume trend and SLA's fulfillment.
●	Committed to be accurate and keep attention to details.
●	Worked well independently and on a team to solve problems.
●	Organized skills to meet deadlines
●	Automation successfully completed. No manual effort needed.

After years of experience in Operations Area I had the opportunity to change to another department. Thereby I integrated CARE as a Progress and Performance Manager:
●	Ensured case process compliance
●	Followed-up and monitored case progress (pending customer responses or engineer analysis)
●	Controlled the SLA fulfillment
●	Handled weekly meetings with Stakeholders to discuss case status (RAN and Core)
●	Performed weekly reports to analyze volume trend

After Orange Spain Project I joined a Network Implementation Team as a Shift Leader:
●	Assigned engineers to the sites according to the work plan
●	Guaranteed all sites were properly assigned and local technicians were working without issues
●	Conducted escalations to the Local Team, Back-office and Databuild
●	Followed-up status of each ongoing integration
●	Managed critical issues
●	Organized skills were crucial to lead the team during my shift overcoming any obstacle or issue that might arise.

My first role at Nokia was as a dispatcher for Orange Spain Project. The main tasks were:
●	Followed-up incidents/ tickets created by the Customer
●	Assigned technicians to the sites
●	Restored service of sites remotely
●	Traveled to Spain to start the transition of the Dispatching center.
Still in the same project I was promoted as Zone Manager which involved:
●	Led and supported the Dispatchers in every task
●	Guaranteed all tickets had technicians assigned
●	Guided customer daily meetings
●	Managed major and critical network incidents, acting as intermediary between Fault Manager, Back-office, Local Team and Customer
●	Conducted escalation level to the Customer, Back-office, Third parties
●	Traveled several times to Spain to strengthen Customer and Local Team relations and later to train the technicians how to use the new assignment tool (GDC Portal).
●	Consistently worked with customer satisfaction in mind.
●	Worked well on a team to solve problems
●	Organized and prioritized work to complete assignments in a timely and efficient manner.