Project manager

Project managing all phases of product development and managing end-to-end product lifecycle (strategy, requirements gathering, feature roadmap based on priority/impact, collaborate with cross-functional teams to implement the roadmap, internal communication and stakeholder management).
Using the Agile/Scrum Product Development methodology to ensure efficient product launch.
Analysing and understanding competitive industry trends to advance products that drive innovation
Leveraging analytics to monitor KPIs and products performance in terms of revenue.
Collaborating with Data Insights and Analytics and Information Technology (IT) teams to define user experience, features and functionality.
Contract negotiation and cost savings, roadmap definition and overall supplier management. Holding periodic business reviews with preferred suppliers.

Main achievements:
Led marketing projects, partnering with government and private agencies to develop local markets and increase product sales.
Increased the company listings by over 100% (from 400K to 800K+).
Delivered the project implementation of the new sales platform, tracking API (Application Programming Interface) development, leading vendor quality assurance and debugging development-related issues.
Orchestrated the optimisation of the new website's frontend.

Providing support to B2B and B2C customers worldwide, working as a team to meet Client Service Level Agreements (SLAs).
Communicating with clients via ticketing system, phone, or other electronic media.
Maintaining accurate and up-to-date client data and potential targeted clients utilising CRM system.
Documenting issues and identifying appropriate actions to resolve inquiries related to order entry, order modification, customer billing and payments, pricing and reporting.
Main achievements:
Due to my leadership and organisational skills, I was designated to be the Team Leader cover.
Delivered a world-class client experience that promotes a high level of confidence in the company's services and products through service excellence, fast cycle time, product expertise, aggressive follow-up in communication, and accurate results in deliverables.