Project manager

To manage processes optimization and standardization in Finance and Customer Service areas as well as services transition & transformation projects at global level across business units and sales organizations.

ACCOMPLISHMENTS SUMMARY
	Complex program management at an international level.
	Complex multi-cultural stakeholder management
	Customer relationship management
	Cross functional project management
	Complex communication management
SKILLS DEVELOPED	
	Multi-cultural Management		Risk Management
	Effective Communication		Process Orientation
	Line Management		Analytical Thinking

To manage Transition and Transformation ( IT tools, Service and Infrastructure) related projects on international level across different industries ensuring adherence to cost, schedule, and scope constraints by tracking budget and forecasts.

ACCOMPLISHMENTS SUMMARY
	Complex IT project management at an international level.
	Ability to identify risks before they occur and to develop mitigation and avoidance strategies 
	Proficiently handled all aspects of project planning and execution.
	Leading one or more teams at a time to successfully deliver on customer solutions
	Multi-industry project management
SKILLS DEVELOPED	
	Scope Management		Financial Management
	Oral and written communication		Problem Solving

Demonstrated effectiveness in leading teams, managing a service delivery team on IT Operations with global exposure, to maintain operational process and procedures auditable. 

ACCOMPLISHMENTS SUMMARY
	Team Leadership and Service Management at Contact Center
	Define KPI (Key Process Indicators)
	Define OLA (Operations Level Agreement)
	Service Management and reporting
	Support internal and external audits
SKILLS DEVELOPED	
	Service Delivery		Manage escalations
	Plan business continuity tests		Advocating adherence to industry standard processes

To monitor events, perform initial problem determination and follow up with customers on critical problems.

ACCOMPLISHMENTS SUMMARY
	Event monitoring
	Customer SPOC
	Level 1 Support

SKILLS DEVELOPED 
	Incident management		Problem Management
	Change management		Problem resolution

Management & Business Consulting Post Graduation course

Post Graduation in Strategy and Business Management

Bachelor in Advertising & Marketing